Shift Lead - Venice

Levain Bakery; Los Angeles (CA); In loco; USD 32.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare Reimbursement Account

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

Two Weeks Paid Time Off

401K with Company Match

Descrizione del lavoro

Levain Bakery in Venice, CA is seeking a customer-service oriented team leader to supervise shifts, greet customers, and maintain Levain's high standards for quality and service. The role includes cash handling, inventory oversight, and ensuring food-safety compliance in a fast-paced environment.

The ideal candidate will have 2+ years in food service or retail with supervisory experience, strong communication, and the ability to lift 25–50 pounds.

Competenze

• Minimum 2 years of food service, QSR, or retail experience; 1–2 years supervisory experience preferred.
• Open availability: mornings, nights, weekends, holidays.
• Ability to lift/push 25–50 pounds; stand for 8 hours.
• Read and communicate in English; basic computer skills.
• Must have valid DOH certification and regional food handler certifications.

Mansioni

• Lead with curiosity and compassion; mentor and coach team members.
• Supervise shifts to ensure tasks are completed and orders fulfilled.
• Greet customers; provide high-quality service reflecting Levain's standards.
• Oversee store operations, cash handling, and safety compliance.
• Maintain cleanliness; manage inventory and deliveries; ensure accuracy of orders.

Conoscenze

Customer service

Leadership

Communication

Multitasking

Attention to detail

Punctuality

Strumenti

Toast POS

Descrizione del lavoro

• Location 1661 Abbot Kinney Blvd,Venice, CA, 90291,United States
• Base Pay $23.00 - $25.00 / Hour
• Other Compensation + tips + 15% bonus potential

Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Our Vision

To give rise to lifelong memories

Our Mission

To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

Leadership & Team Supervision

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Set the tone for each shift by maintaining a positive, can-do attitude
• Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
• Act as a mentor by providing feedback and coaching to identify areas of improvement
• Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
• Act as designated keyholder for bakery; responsible for opening and closing the store
• Oversee cash handling and bank deposits daily
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
• Delegate restocking, cleaning, and organizational tasks to the team

Requirements

• Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 pounds
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• Utilize basic computer skills (Email, Microsoft Office)
• Must have valid DOH Certification & additional regional required food handlers’ certifications
• $23-25/hour + tips + up to 15% quarterly bonus potential
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• Two Weeks of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.