Assistant General Manager

Levain Bakery; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare Reimbursement Account

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

Parental Leave 14 weeks

Paid Time Off 3 weeks

401K match

Job summary

Levain Bakery is seeking an Assistant General Manager in New York to lead bakery operations, supervise staff, and ensure outstanding customer service. You will manage shifts, uphold food safety standards, and support financial performance under the guidance of the General Manager.

The role requires 3–5 years in food service with 1–2 years in supervision, familiarity with Toast POS, and a strong team leadership mindset. Competitive pay and benefits are provided with ample growth opportunities.

Qualifications

• 3-5 years of food service, QSR, or retail experience
• 1-2 years of supervisory experience required
• Adept knowledge of Toast POS system
• Open availability: mornings, nights, weekends, holidays
• Ability to lift/push 25–50 pounds
• Stand/walk for 8 hours
• Read and communicate in English
• Basic computer skills (Email, MS Office)
• DOH Certification & regional required food handler certifications

Responsibilities

• Leadership capabilities focused on team dynamics, motivation, and conflict resolution
• Model DEI principles in bakery operations
• Facilitate clear communication with team, customers, and management
• Resolve conflicts and coach team members
• Manage performance through coaching and development
• Drive exceptional customer service and handle inquiries and complaints
• Ensure daily tasks, order fulfillment, and DOH food safety standards

Skills

Customer service

Leadership

Communication

Team building

Problem solving

Tools

Toast POS

Job description

• Base Pay $70,000.00 - $80,000.00 / Year
• Other Compensation 15% Quarterly Bonus Potential
• Employee Type Full Time Exempt

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

Assistant General Managers collaborate with General Managers to manage and support bakery operations, effective management of team members, and the financial wellbeing of the bakery. Assistant General Managers provide on-the-ground support to ensure retail, baking production, and operations needs are met. The ideal candidate has strong problem-solving, decision making, communication, team building, and leadership skills.

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Ability to continuously motivate and inspire team members and set a positive example for the team
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge

Job Responsibilities:

Leadership & Team Management

• Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)
• Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a culture of inclusion in their store
• Facilitate open, clear, and effective verbal and written communication with team members, customers, and management
• Demonstrate strategies for resolving conflicts and handling difficult conversations with team members
• Manage team member performance through assessment techniques, coaching, and regular development opportunities

Customer Service

• Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback in an effective manner
• Demonstrate a deep understanding of customer preferences, needs, and expectations to inspire your team members to do the same
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Troubleshoot customer complaints to quickly resolve issues and communicate what happened to your General Manager

Operations:

• Manage the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Regularly check on ingredients and finished products to maintain consistency
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Partner with General Manager to manage cash reconciliations, audit time sheets, close payroll, and ensure inventory is entered accurately
• Delegate restocking, cleaning, and organizational tasks to the team

Growth Management

• Support General Manager to develop and implement sales strategies to reduce cost and increase revenue (e.g. minimizing waste, optimizing labor, upselling, community-based activities, or marketing activations)
• Review P&L with General Manager, to identify success and opportunities throughout the period

Requirements

• Minimum 3-5 years of food service, QSR, or retail experience, with at least 1-2 years of supervisory experience required
• Adept knowledge of Toast POS system
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 pounds
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• Utilize basic computer skills (Email, Microsoft Office)
• Must have valid DOH Certification & additional regional required food handlers’ certifications
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• Three Weeks of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.