Shift Lead - Train, Schedule & Drive Team Success

Compass Group USA; Town/Village of Harrison (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Training and Development

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits including Critical-

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Vision

Life Insurance/AD

Disability Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA in Purchase, NY is hiring for a full-time Shift Supervisor to direct the activities of associates on a shift and ensure delivery of duties per policy. The role emphasizes training, scheduling, and performance management to maintain quality, productivity and safety.

The ideal candidate has prior customer service experience and strong leadership abilities, with the capacity to mentor staff, handle time-off requests, and foster a collaborative team environment on a campus dining

Qualifications

• Requirement: Prior customer service experience, leadership skills, and ability to manage a team.

Responsibilities

• Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
• Responsible for providing training and creating work schedules.
• Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Acts as the contact person for employees with complaints or requests for time off.
• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Team management

Job description

Compass Group USA in Purchase, NY is hiring for a full-time Shift Supervisor to direct the activities of associates on a shift and ensure delivery of duties per policy. The role emphasizes training, scheduling, and performance management to maintain quality, productivity and safety.

The ideal candidate has prior customer service experience and strong leadership abilities, with the capacity to mentor staff, handle time-off requests, and foster a collaborative team environment on a campus dining