Shift Lead: Store Operations & Customer Experience

Walgreens; Albuquerque (NM); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health insurance

Employee discounts

Job summary

A popular retail pharmacy in Albuquerque seeks a Shift Lead to oversee store operations in the absence of management. Responsibilities include opening and closing the store, managing cash handling, and ensuring a high-quality customer service experience. The ideal candidate will have supervisory experience and strong communication skills. This role offers a competitive hourly wage and opportunities for advancement within the company.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management.
• Complete product returns, order voids, customer refunds, and cash drops.
• Engage customers by greeting them and resolving issues.
• Coach team members on warehouse and vendor processes.
• Maintain accurate inventory counts and stock rotation.

Skills

Leadership

Customer service

Inventory control

Cash handling

Communication

Job description

A popular retail pharmacy in Albuquerque seeks a Shift Lead to oversee store operations in the absence of management. Responsibilities include opening and closing the store, managing cash handling, and ensuring a high-quality customer service experience. The ideal candidate will have supervisory experience and strong communication skills. This role offers a competitive hourly wage and opportunities for advancement within the company.