Shift Lead - Springfield

10 Peet's Coffee Inc.; United States; On-site; USD 23,763 - 24,452; Part time

Benefits offered by this job

Paid vacation after 4 months

Medical, dental and vision benefits

Free coffee and bakery items

401k matching

Job summary

10 Peet's Coffee Inc. in the United States is seeking a dedicated individual to lead shifts in a fast-paced environment. You will manage day-to-day operations, deliver excellent customer service, and ensure operational excellence.

The ideal candidate has at least 1 year of leadership experience, is available to work flexible hours, and can perform physical tasks required by the job duties. Benefits include competitive pay and paid vacation after 4 months.

Qualifications

• Minimum 1 year of experience in a leadership role.
• Experience with cash handling responsibilities.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Lead shifts ensuring smooth operations.
• Deliver exceptional customer experiences.
• Handle cash and maintain inventory.

Skills

Leadership in a fast-paced environment

Customer service excellence

Effective communication

Problem-solving

Job description

Competitive Pay, Perks & Benefits

• Pay range: $17.25 to $17.75 per hour, with additional tips estimate $3.00 to $6.00 per hour.
• Paid vacation after 4 months of employment.
• Medical, dental and vision benefit options available.
• Free coffee/tea beverages, fresh baked goods, and employee discount.
• 401k with generous matching (eligible at 18+).
• Employee Assistance Program.
• Flexible part‑time schedule.

What Makes You Successful

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day‑to‑day operations in a fast‑paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, commitment to craft, high product quality, and friendly service while maintaining a clean and welcoming coffee bar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem‑solving to keep shifts running smoothly.

What You Will Bring

• Minimum 1 year of experience in a leadership role or directing the work of others.
• Minimum 1 year of experience with POS/cash handling responsibilities in a related industry.
• Ability to maintain a schedule availability of a minimum of three days a week, including early mornings, evenings, weekends, nights and/or holidays as business needs require.
• Legal eligibility to work in the country of the position.
• Compliance with Peet's Employment of Minors policies and ability to work with, among, and/or direct the work of minors.
• At least 18 years of age or older.
• Ability to perform various physical tasks during the work shift (physical requirements provided in full job description).

Equal Opportunity Employer

Peet's is an equal opportunity employer, welcoming qualified applicants of all backgrounds and does not discriminate on the basis of race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship, disability, genetic information, veteran status, or any other protected category. Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local ordinances. Peet's is committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact [e-mail].

Additional Information

Job responsibilities can change according to operational needs.