Shift Lead Slice House Milpitas

Xfinity Master Company Code; Milpitas (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Wingstop Milpitas is seeking a Shift Lead to supervise daily operations, ensure food safety, and deliver excellent guest service. The role involves cash handling, training staff, and coordinating breaks while maintaining cleanliness and brand standards.

You will open/close the store, oversee the crew, and resolve customer issues with a positive attitude. Prior Wingstop or supervisory experience is preferred; a strong focus on guest experience is essential.

Qualifications

• Previous experience as a Wingstop shift lead or similar supervisory role.
• Ability to greet guests and maintain guest service standards.
• Knowledge of inventory control and sanitation standards.
• Willingness to open/close restaurant and meet scheduling hours.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop shift lead.
• Ensure guest receives outstanding service and maintains guest-friendly environment.
• Train newer crew members and supervise staff.
• Practice inventory control standards.
• Follow store policies and cleanliness, sanitation, safety.
• Open/close the restaurant and meet work hours.
• Manage and motivate crew members.
• Handle breaks and coordinate scheduling.
• Assemble and package orders to Wingstop standards.
• Maintain kitchen and dining room cleanliness during shifts.
• Ensure health and safety conscious staff.
• Resolve customer issues efficiently with a positive attitude.
• Ensure closing procedures are followed.

Skills

Shift supervision

Guest service

Staff training

Inventory control

Food safety

Cash handling

Team motivation

Tools

POS system

Job description

Job Details

Job Location: Slice House Milpitas - Milpitas, CA 95035

Salary Range: $18.00 - $20.00 Hourly

Wingstops mission is to serve the world flavor. Wingstop is the destination when you crave fresh never frozen wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

About the Role

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a must.

Essential Duties & Responsibilities

• Performs all tasks and responsibilities of a Wingstop shift lead.


• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.


• Trains newer or less experienced crew members in their tasks and responsibilities.


• Practices inventory control standards.


• Store policies are being followed by all staff members.


• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.


• Open and/or close the Restaurant and meet required work hours.


• Manage and motivate the crew members.


• Ensure breaks are coordinated effectively and quickly.


• Assemble and package orders according to the Wingstop standard.


• Assist all other positions when necessary.


• Assist in keeping the kitchen & dining room clean throughout the shift.


• Ensure that all crew members are always health safety conscious.


• Resolve customer issues with efficiency and a good attitude.


• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.


• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.


• Enforce the Wingstop uniform and jewelry policy.


• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.


• Cash is controlled and maintained, any voids or refunds are accounted for.


• Daily and weekly cleaning task are being met.


• Orders quote times are being met and adjusted for peak business hours.


• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager.


• Kitchen is well maned and organized for each position during peak periods.


• Represent the Wingstop brand.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.