Shift Lead: Service & Operations Leader

Marco; Pflugerville (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Marco's Pizza in Pflugerville, TX is seeking a dedicated Shift Lead to supervise staff, maintain service standards, and ensure a smooth operation during busy shifts.

You will guide team members, manage orders, monitor quality and safety, handle cash, and coordinate tasks to keep the shift productive and customer-focused. Training new staff and clear communication with management are key.

Qualifications

• Supervision: lead and support the team during shifts.
• Customer Service: uphold high service standards and resolve issues.
• Order Management: ensure accuracy and timely preparation.
• Staff Coordination: schedule tasks and manage shift workflow.
• Training: onboard new staff on policies and standards.
• Quality Control: monitor food quality and presentation.
• Cash Handling: operate POS and process transactions accurately.
• Inventory Management: track stock and place orders as needed.
• Safety Compliance: enforce sanitation standards and safety.
• Problem Resolution: address conflicts to maintain harmony.
• Closing Procedures: oversee end-of-shift tasks.
• Communication: ensure clear handoffs with managers.

Responsibilities

• Supervision: lead and support the team during shifts, providing guidance and support to ensure optimal performance.
• Customer Service: uphold excellent customer service standards by addressing customer inquiries, resolving issues, and ensuring a positive dining experience.
• Order Management: oversee order accuracy, preparation, and timely delivery, maintaining consistency in product quality.
• Staff Coordination: schedule and delegate tasks to team members, ensuring efficient workflow and a well-organized shift.
• Training: train new staff members on company policies, procedures, and service standards to maintain a cohesive and knowledgeable team.
• Quality Control: monitor food quality and presentation, adhering to established standards to meet customer expectations.
• Cash Handling: manage cash registers, handle transactions accurately, and ensure proper accounting procedures are followed.
• Inventory Management: keep track of inventory levels, place orders as needed, and manage stock to prevent shortages during shifts.
• Safety Compliance: enforce safety and sanitation standards, conducting regular checks to ensure a clean and hazard-free working environment.
• Problem Resolution: address and resolve operational issues or conflicts that may arise during the shift, fostering a positive and collaborative team atmosphere.
• Closing Procedures: supervise the closing procedures, ensuring all tasks are completed efficiently and the restaurant is ready for the next shift.
• Communication: maintain clear communication with other shift leads, managers, and staff to facilitate a seamless transition between shifts and ensure everyone is well-informed.

Job description

Marco's Pizza in Pflugerville, TX is seeking a dedicated Shift Lead to supervise staff, maintain service standards, and ensure a smooth operation during busy shifts.

You will guide team members, manage orders, monitor quality and safety, handle cash, and coordinate tasks to keep the shift productive and customer-focused. Training new staff and clear communication with management are key.