Shift Lead Seattle, WA · · $26.00 - $32.00 / hr View role

Vale Matcha; Seattle (WA); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Company funded ORCA card

Medical, dental, and vision benefits

Annual bonuses

Dynamic startup environment

Job summary

Vale Matcha is seeking a Shift Lead to manage daily operations in Seattle, ensuring outstanding guest experiences and maintaining hospitality standards. The ideal candidate will have at least 2 years of experience in food service and a passion for matcha.

You will be responsible for promoting teamwork, managing inventory, and training staff. The position offers a competitive pay range between $26 and $32 per hour, medical benefits, annual bonuses, and a fun startup culture.

Qualifications

• Legally authorized to work in the United States.
• 2+ years of café, food service, or hospitality experience.
• Prior supervisory or shift-lead experience preferred.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Own daily operations during your shift.
• Promote an inclusive, positive work environment.
• Direct floor operations and delegate tasks.
• Address guest feedback and resolve service issues.

Skills

Detail Oriented

Teamwork and Collaboration

Customer Service

Job description

About Vale

At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Seattle startup making magic through cutting-edge technology, automation, and world class hospitality experiences. We are a dynamic and highly cross functional team with a wealth of experience in food service, food automation, software engineering, aerospace, and consumer electronics. We have come together to develop the Matcha experience of the future — whether that’s in a cafe, your neighbourhood park, or at home.

About you

You are someone who is enthusiastic about matcha, obsessed with innovation, and loves being a part of a dynamic team.

• Enthusiastic about matcha. The world of matcha is huge, so you should be curious about its benefits, flavor profiles, and methods of preparation.
• Detail Oriented. Take pride in your craft and ensure Vale’s products are consistent, repeatable, and of the highest quality.
• Versatile. Bringing matcha to a billion people is dynamic work! You should be comfortable sharing your expertise in one area, but capable of owning something new in another.
• Excited to be a part of a growing team. Vale is a growing company and we want you to grow with us.
• A natural leader on the floor. You are calm under pressure, lead by example, and keep the team focused and energized during every shift.

The role

As a Shift Lead, you own daily operations during your shift, ensuring the team delivers an outstanding guest experience while upholding Vale’s hospitality standards.

• Promote an inclusive, positive, and professional work environment.
• Be a champion for teamwork and collaboration by leading by example and removing barriers for teammates.
• Direct floor operations and delegate tasks to ensure smooth, efficient service
• Hold the team to Vale’s beverage quality and hospitality standards
• Address guest feedback and resolve service issues promptly and professionally
• Monitor inventory levels and place supply orders as needed
• Create SOPs and ensure all staff members are trained to the latest standards
• Support team development by providing real-time coaching and encouragement

Qualifications

• Legally authorized to work in the United States
• 2+ years of café, food service, or hospitality experience
• (Strongly Preferred) Prior supervisory or shift-lead experience
• Food handler’s permit or ability to obtain one
• Ability to stand for extended periods and lift up to 30 lbs

Compensation

$26 – $32 per hour

Benefits

• Company funded ORCA card
• Medical, dental, and vision benefits for full time employees
• Annual bonuses
• Joining a fun startup in Seattle