Shift Lead- Rosati's Rhinelander

Rosati's Pizza - Rhinelander; Rhinelander (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Competitive Hourly Wages

Friendly, Team-Oriented Environment

Excellent Growth Opportunities

Job summary

Rosati's Pizza - Rhinelander is seeking a dedicated Shift Lead to manage operations efficiently while ensuring high customer service standards. Candidates should be self-motivated, friendly, and exhibit strong leadership qualities.

You will coordinate daily restaurant operations, uplift staff during busy moments, and create memorable experiences for customers. Ideal applicants must possess customer service experience and show a commitment to both personal and professional improvement.

Competitive hourly wages and a team-oriented environment await the right candidate.

Qualifications

• Proven customer service experience.
• Extensive food and beverage knowledge.
• Strong leadership and communication skills.

Responsibilities

• Coordinate daily front and back of the house operations.
• Deliver superior service and maximize customer satisfaction.
• Train new and current employees on customer service practices.

Skills

Customer service experience

Food and beverage knowledge

Leadership and communication skills

Financial management skills

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms

Rosati’s Pizza is “Chicago’s Greatest Thin Crust Pizza” company built on family values, work ethic, and teamwork. At Rosati’s, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe.

Most Rosati’s Pizza locations are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of-house, and leadership roles.

Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Rosati’s Pizza and our franchisees.

Job Summary

To succeed as a Shift Lead at Rosati’s Pizza, you must be self-motivated, friendly, and responsible with strong leadership qualities as well as a sense of humility and a willingness to roll up your sleeves to assist your staff whenever needed. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards.

We will expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have memorable experiences with Rosati’s.

Responsibilities

• Coordinate daily front and back of the house restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Promote the brand in the local community through word-of-mouth and events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Qualifications

• Proven customer service experience
• Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff
• Strong leadership, communication, motivational and people skills
• Acute financial management skills
• You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development
• Possess the ability to motivate your staff in a positive and creative manner

Benefits / Perks

• Competitive Hourly Wages
• Friendly, Team-Oriented Environment
• Excellent Growth Opportunities