Assistant Manager

Rosati's Pizza - London; London (KY); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Competitive hourly wages

Friendly team environment

Excellent growth opportunities

Job summary

Rosati’s Pizza - London is seeking an Assistant Manager to lead daily front- and back-of-house operations, uphold quality, and ensure smooth service in a fast-paced restaurant. You will mentor staff, drive service excellence, and maintain high production and customer satisfaction.

Leading by example, you will manage shifts, train staff on service standards, and promote the brand in the local community. This role offers competitive pay and clear growth opportunities within the franchise.

Qualifications

• Proven customer service experience as a manager.
• Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff.
• Strong leadership, communication, motivational and people skills.
• Acute financial management skills.
• You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development.
• Possess the ability to motivate your staff in a positive and creative manner.

Responsibilities

• Coordinate daily front and back of the house restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Promote the brand in the local community through word-of-mouth and events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

Customer service

Leadership

Communication

Staff motivation

Financial management

Job description

Rosati’s Pizza is ‘Chicago’s Greatest Thin Crust Pizza’ company built on family values, work ethic, and teamwork. At Rosati’s, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe.

Most Rosati’s Pizza locations are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of-house, and leadership roles.

Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Rosati’s Pizza and our franchisees.

Job Summary:

To succeed as an Assistant Manager at Rosati’s Pizza, you must be self-motivated, friendly, and responsible with strong leadership qualities as well as a sense of humility and a willingness to roll up your sleeves to assist your staff whenever needed. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards.

We will expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have memorable experiences with Rosati’s.

Responsibilities:

• Coordinate daily front and back of the house restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Promote the brand in the local community through word-of-mouth and events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Qualifications:

• Proven customer service experience as a manager
• Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff
• Strong leadership, communication, motivational and people skills
• Acute financial management skills
• You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development
• Possess the ability to motivate your staff in a positive and creative manner

Benefits/Perks:

• Competitive Hourly Wages
• Friendly, Team-Oriented Environment
• Excellent Growth Opportunities