Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Moncks Corner (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

An automobile parts supplier is seeking a Retail Service Specialist in Moncks Corner, SC. This role supports store management by ensuring excellent customer service and overseeing store operations. The ideal candidate has strong communication skills, retail sales experience, and automotive knowledge. Responsibilities also include team management and ensuring that customer orders are processed efficiently. Bilingual candidates are encouraged to apply, and opportunities for career growth are available.

Qualifications

• Strong communication skills are essential for this role.
• Ability to obtain RSS Certification is required.
• Retail sales experience is preferred, especially in auto parts.
• Knowledge of automotive systems and repair is desired.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Lead store team in providing excellent customer service.
• Handle store operations efficiently, including opening and closing duties.
• Oversee customer service levels and team member execution.
• Process online orders and manage stock transfers promptly.

Skills

Strong communication skills

Fluency in multiple languages

Retail sales experience

Automotive systems and repair knowledge

Tools

RSS Certification

ASE Certification

Job description

An automobile parts supplier is seeking a Retail Service Specialist in Moncks Corner, SC. This role supports store management by ensuring excellent customer service and overseeing store operations. The ideal candidate has strong communication skills, retail sales experience, and automotive knowledge. Responsibilities also include team management and ensuring that customer orders are processed efficiently. Bilingual candidates are encouraged to apply, and opportunities for career growth are available.