Shift Lead - Qdoba

Sovereign Restaurant Group LLC; Paducah (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Qdoba is seeking a Shift Lead in Paducah, KY to ensure smooth operations during assigned shifts. You will lead the team, uphold service standards, and serve as a key link between management and staff to resolve issues and drive performance.

The role emphasizes coaching, coaching, and developing team members while maintaining guest satisfaction and operational excellence in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a fast-paced restaurant, supervisory role preferred.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Supervise and coordinate daily restaurant operations during assigned shifts.
• Lead, motivate, and support team members to deliver excellent service.
• Monitor food preparation and presentation to meet standards.
• Manage cash handling, inventory control, and shift reporting.
• Address and resolve customer concerns promptly and professionally.
• Assist in training new employees and coach ongoing development.
• Ensure adherence to health, safety, and sanitation regulations.
• Collaborate with management to implement improvements and meet targets.

Skills

Leadership

Customer service

Communication

Problem solving

Training

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shift Lead - Qdoba

Paducah, KY, US

4 days ago Requisition ID: 1022

About the Role:

The Shift Lead at Qdoba plays a critical role in ensuring the smooth and efficient operation of the restaurant during their assigned shifts. This position is responsible for leading the team by example, maintaining high standards of customer service, and ensuring compliance with food safety and operational procedures. The Shift Lead acts as a key point of contact between management and staff, facilitating communication and resolving any issues that arise during the shift. They are instrumental in driving team performance, motivating employees, and supporting training and development initiatives. Ultimately, the Shift Lead ensures that every guest has a positive dining experience while maintaining operational excellence and meeting business goals.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a fast-paced restaurant environment, preferably in a supervisory or leadership role.
• Basic knowledge of food safety and sanitation standards.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Preferred Qualifications:

• Experience working in a Qdoba or similar fast-casual dining environment.
• Certification in food safety or ServSafe.
• Proven leadership experience with a track record of managing and developing teams.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Bilingual abilities to effectively communicate with diverse team members and customers.

Responsibilities:

• Supervise and coordinate daily restaurant operations during assigned shifts to ensure efficiency and quality service.
• Lead, motivate, and support team members to deliver exceptional customer service and maintain a positive work environment.
• Monitor food preparation and presentation to ensure compliance with Qdoba's quality and safety standards.
• Manage cash handling, inventory control, and shift reporting accurately and responsibly.
• Address and resolve customer concerns promptly and professionally to maintain high satisfaction levels.
• Assist in training new employees and provide ongoing coaching to enhance team skills and performance.
• Ensure adherence to all health, safety, and sanitation regulations throughout the shift.
• Collaborate with management to implement operational improvements and meet sales targets.

Skills:

The Shift Lead utilizes strong leadership and communication skills daily to guide and motivate the team, ensuring that all members work cohesively to deliver excellent customer service. Problem-solving skills are essential for addressing operational challenges and customer concerns promptly and effectively. Organizational skills are applied to manage shift schedules, inventory, and cash handling with accuracy and efficiency. Knowledge of food safety and sanitation is critical to maintain compliance and uphold Qdoba's quality standards. Additionally, proficiency with POS systems and basic technology supports smooth transaction processing and inventory tracking, contributing to overall operational success.