Shift Lead, Part Time

Marcus Theatres Corporation; Pickerington (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Marcus Theatres Pickerington Cinema is seeking a part‑time Shift Lead to support theatre management in daily operations and guest experience. You will help with coaching, training, and policy enforcement while acting as a first contact for guest concerns and ensuring smooth show operations.

Ideal candidates will have at least 6 months of theatre industry experience, strong communication skills, and a readiness to learn new tasks and theater software.

Qualifications

• Possess strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills, tasks, and software systems to meet changing demands.
• Six (6) months minimum experience in theatre industry.

Responsibilities

• Communicate goals and objectives to associates via pre-shift meetings.
• Reposition team members during peak periods according to show schedules.
• Process voids, refunds, seating swaps, and loyalty points for guest service reasons.
• Ensure scanning terminals are fully operational.
• Serve as first point contact for guest concerns.
• Maintain daily operations to meet Best In Class benchmarks (smile, product quality, speed of service, clean environment, value offerings, entertainment, guest thanks).
• Assist with projects like seat repair, training, inventory, and financial goal planning/execution.
• Take on additional duties as assigned by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Team coordination

Education

High school diploma or equivalent

Job description

Broad Description of Duties:

Under the direction of the theatre management team, the Shift Lead is responsible for providing support to management as it relates to theatre efficiencies, staff communication and meeting daily goals. A shift lead may serve as a first point of contact for guest concerns and assist with other associate related task such as: coaching, training, and policy enforcement. This position will help ensure an exceptional guest service experience.

This position reports to the General Manager (reporting may vary by location).

Essential Functions/Job Duties:

• Communicate to associates goals and objectives by conducting pre-shift meetings;
• Assist management by repositioning team members in areas of need during peak periods and according to show schedules;
• Process voids, refunds, reserve seating swaps, and issuing loyalty points for guest service reasons;
• Reboot terminals to ensure scanning is 100% operational;
• Be the first point contact for guest concerns;
• Help maintain the quality of daily operations by meeting the "Best In Class" benchmarks, (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests);
• Assist with projects which include: seat repair, training, inventory, and financial goal planning/execution;
• Assist in other duties as assigned by the management team

*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements:

• Possess strong interpersonal, verbal, and written communication skills;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Six (6) months minimum experience in theatre industry

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk occasionally. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Education Required:

• No minimum education required; however, high school diploma or equivalency is preferred

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.

#MTHTO

Primary Location: Ohio-Pickerington-Pickerington Cinema

Work Locations: Pickerington Cinema, 1776 Hill Road North, Pickerington 43147

Job: Theatre Operations

Organization: Theatres

Schedule: Part-time

Employee Status: Regular

Job Type: Experienced

Job Level: Entry Level

Job Posting: Jun 26, 2026, 6:22:56 PM