Shift Lead: Own the Lot, Lead a Fast-Paced Team

Whistle Express Car Wash; Newark (NJ); On-site; USD 22,000 - 28,000; Full time

Job summary

Whistle Express Car Wash in Newark, NJ seeks a proactive Shift Lead to set the standard on-site. You’ll run the lot when management isn’t present, guide the crew, and ensure operations run smoothly while upholding quality guest experiences.

You’ll lead customer engagement, supervise safety protocols, open/close the site, and provide feedback to keep wash quality high. This role is physically active and outdoors, with leadership responsibility at its core.

Qualifications

• Leadership experience preferred; ability to lead shifts in absence of the Site Leader.
• Physically active and able to work outdoors at a brisk pace.
• Strong customer service orientation with a focus on guest satisfaction.

Responsibilities

• Greet customers and provide a positive experience; answer questions about services and memberships.
• Direct vehicles into wash tunnel and prepare vehicles for washing; ensure safety and efficiency.
• Lead the team during shifts; delegate tasks and monitor performance; escalate when needed.
• Inspect vehicles before/after wash to uphold quality and report issues; uphold Sparkle Assurance.

Skills

Team leadership

Customer engagement

Safety awareness

Operational discipline

Opening/closing procedures

Job description

Whistle Express Car Wash in Newark, NJ seeks a proactive Shift Lead to set the standard on-site. You’ll run the lot when management isn’t present, guide the crew, and ensure operations run smoothly while upholding quality guest experiences.

You’ll lead customer engagement, supervise safety protocols, open/close the site, and provide feedback to keep wash quality high. This role is physically active and outdoors, with leadership responsibility at its core.