Shift Lead - Naperville - Ogden

10 Peet's Coffee Inc.; Town of Ogden, Naperville (NY, IL); On-site; USD 25,830 - 26,518; Part time

Benefits offered by this job

Medical, dental and vision benefits

Paid vacation

Employee discount

401k with matching

Job summary

10 Peet's Coffee Inc. is seeking a Shift Lead in Town of Ogden, NY. This role involves leading shifts, ensuring smooth operations, and delivering exceptional customer service. Candidates should have leadership and cash handling experience, with availability for at least three days a week.

The pay is competitive, ranging from $18.75 to $19.25 per hour, plus potential tips. Benefits include medical coverage, paid vacation, and a flexible schedule.

Qualifications

• 1 year experience working in a leadership role.
• 1 year experience with POS/cash handling.
• Availability for a minimum of three days a week.

Responsibilities

• Lead shifts and manage daily operations.
• Deliver exceptional customer experiences.
• Ensure operational excellence and accountability.

Skills

Leadership experience

Customer service

Cash handling

Teamwork

Problem-solving

Job description

Competitive Pay, Perks & Benefits

Medical, dental and vision benefit options available. Paid vacation (accrual following completion of 4 months of employment). Free coffee/tea beverages and fresh baked goods as well as an employee discount. 401k with generous matching (must be 18 years old to qualify for 401k). Employee Assistance program including useful resources for all employees. Flexible part-time schedule. The pay for this position is between $18.75 and $19.25 per hour. The specific hourly wage offered may fall anywhere within this range and will depend on factors including, but not limited to, local wage requirements, years of experience, and skills and abilities. Additionally, employees may earn an estimated average of $3.00 to $6.00 per hour in cash and electronic tips.

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service – all while maintaining a clean and welcoming coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem‑solving to keep shifts running smoothly.

Minimum Qualifications

• 1 year experience working in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in related industry.
• Shift Leads are required to maintain a schedule availability of a minimum of three days a week or more that must also meet business needs (business needs can include early mornings, evenings, weekends, nights and/or holidays).
• Must be legally eligible to work in the country where this job is located.
• Must be at least 18 years of age or older.
• Perform various physical tasks during the work shift. (See Physical Requirements)

Equal Opportunity Statement

At Peet’s, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances. Peet’s is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact [e-mail].