Shift Lead- Montclair

Montclair Hospitality Group; Montclair (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Referral program

Medical insurance

Dental insurance

401K

Job summary

Ani, a growing ramen concept, seeks a Shift Lead in Montclair to guide front-of-house operations across dine-in, takeout, and delivery. You will train staff, enforce sanitation standards, and coordinate with management to ensure smooth service.

We value experience leading teams and delivering outstanding customer service in fast-paced settings; bilingual abilities are a plus. Join a vibrant, expanding restaurant group with strong culture and growth opportunities.

Qualifications

• Experience leading a team in a hospitality setting.
• Bilingual preferred.
• Excellent customer service in fast-paced environments.
• Able to work under pressure with staff.
• Accurate cash handling and POS operation.
• Ability to multitask and manage multiple service channels.

Responsibilities

• Train, lead, and coach front-of-house staff to uphold Ani standards.
• Ensure sanitation per company and regulations.
• Communicate with staff and management to meet needs.
• Open/close restaurant as supervisor.
• Manage dine-in, takeout, and delivery flow.
• Collaborate with supervisors to ensure smooth service.

Skills

Team leadership

Bilingual

Customer service

Under pressure

POS handling

Fast-paced

Tools

POS system

Job description

Ani, which means “big brother”, is a vision of our owner and founder Luck, who decided to open a Ramen house that serves great food in a comfortable environment that he could bring his family to locally. Since 2014 we have grown the Ani brand throughout New Jersey and New York. We have a truly amazing opportunity to work with a growing restaurant group. With several incredibly successful full-service restaurants, we are looking to add dedicated team members to our growing team to help make Ani successful.

Shift Lead Responsibilities:

• Train, lead, and coach all employees in the front of house to ensure that established Ani cultural and core standards are met.
• Ensure that sanitation standards as set forth by the company, local, state, and federal regulations are in compliance.
• Communicate with employees and upper management to ensure operational needs are met.
• Work harmoniously and professionally with co-workers and supervisors.
• Manage flow of business via dine in, take out and delivery sales channels
• Open and/or close the restaurant as the Supervisor on the floor, responsible for all aspects of service and restaurant operations

Requirements:

• Experience in leading a team
  
• Bilingual preferred
• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with bussers, cooks and other staff.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
  
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Inclusive of minority and disadvantaged groups

• LGBTQ+ friendly workplace

Job Types: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Referral program
• Medical, Dental, 401K

Physical setting:

• Casual dining restaurant

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Restaurant: 2 years (Preferred)
• Customer service: 2 years (Preferred)