Shift Lead-Jersey City

Montclair Hospitality; Jersey City (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Referral program

Medical, Dental, 401K

Job summary

Montclair Hospitality Group seeks a proactive Shift Lead to supervise front-of-house at Ani in Jersey City. You will train and coach staff, uphold service standards, and coordinate dine-in, takeout, and delivery.

The role requires restaurant leadership, a calm demeanor under pressure, and strong customer service. Bilingual preferred; full-time with benefits including employee discount, flexible schedule, referral program, and medical/dental/401K.

Qualifications

• Experience leading a team in a restaurant setting.
• Customer service excellence in fast-paced environments.
• Ability to manage multiple service channels.
• Positive attitude; performs well under pressure with staff.
• Ability to handle money and operate a POS system.

Responsibilities

• Train, lead, and coach all employees in the front of house to ensure Ani standards.
• Ensure sanitation standards in compliance with regulations.
• Communicate with employees and management to meet operational needs.
• Work harmoniously with coworkers and supervisors.
• Manage flow of business via dine in, take out and delivery channels.
• Open/close the restaurant as Supervisor on the floor.

Skills

Team leadership

Customer service

Bilingual

POS system

Fast-paced environment

Job description

Ani, which means “big brother”, is a vision of our owner and founder Luck, who decided to open a Ramen house that serves great food in a comfortable environment that he could bring his family to locally. Since 2014 we have grown the Ani brand throughout New Jersey and New York. We have a truly amazing opportunity to work with a growing restaurant group. With several incredibly successful full-service restaurants, we are looking to add dedicated team members to our growing team to help make Ani successful.

Shift Lead Responsibilities:

• Train, lead, and coach all employees in the front of house to ensure that established Ani cultural and core standards are met.
• Ensure that sanitation standards as set forth by the company, local, state, and federal regulations are in compliance.
• Communicate with employees and upper management to ensure operational needs are met.
• Work harmoniously and professionally with co-workers and supervisors.
• Manage flow of business via dine in, take out and delivery sales channels
• Open and/or close the restaurant as the Supervisor on the floor, responsible for all aspects of service and restaurant operations

Requirements:

• Experience in leading a team
  
• Bilingual preferred
• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with bussers, cooks and other staff.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
  
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Inclusive of minority and disadvantaged groups

• LGBTQ+ friendly workplace

Job Types:

Full-time

Benefits:

• Employee discount
• Flexible schedule
• Referral program
• Medical, Dental, 401K

Physical setting:

• Casual dining restaurant

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Restaurant: 2 years (Preferred)
• Customer service: 2 years (Preferred)