Shift Lead Manager

Zaxby's; Carrollton (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on the clock

Team member recognition program

Team member referral bonus

Flexible hours

Incentives

Job summary

Zaxby's in Carrollton, GA seeks an energetic Crew Shift Lead to supervise a fast-paced team and deliver great guest experiences. Must be 21+, able to work 30–40+ hours weekly, including nights and weekends.

This full-time role offers growth toward an Assistant Manager through training and initiative. As a Shift Lead, you will train crew, ensure quality, handle POS transactions, and maintain a clean, welcoming dining area while controlling costs and labor.

Qualifications

• Must be 21 years of age or older.
• High school education or equivalent.
• Ability to work a minimum of 30-40+ hours per week.
• Flexible Schedule.
• Full Time position.
• Work nights, weekends required.
• Leadership qualities with excellent customer service skills.
• Ability to multi-task.

Responsibilities

• Provide friendly, enthusiastic service for all guests.
• Promptly greet guests as they enter and thank them as they leave.
• Explain menu items, answer questions, and suggest additional items.
• Maintain a clean, safe, welcoming environment.
• Enter guest orders accurately into the point of sale system and handle payments.
• Balance tills and manage cash drawers.
• Stock paper goods, condiments, and serveware; maintain equipment and working areas.

Skills

Leadership

Customer service

Multi-tasking

Positive attitude

Adaptable

Inventory management

Hiring & scheduling

Cash handling

Education

High school diploma or equivalent

Job description

Hungry For A Great Career? Full Time Crew Shift Lead Position- 21 years or Older-

To our guests, Zaxby’s is more than just a place to eat – it’s a place to have fun, spend some time with friends and experience great food.

To our team members, Zaxby's is a family.

Looking for a great career?! We are looking to hire hard-working, outgoing, energetic restaurant management personnel who can excel at the tasks in the following job description for a fast-paced, fast-casual restaurant. Must have a flexible schedule. Nights and weekends are required. Restaurant Experience is preferred. Must be hard working and a team player, willing to go above and beyond the call of duty. We want folks who care about people and the work that they do.

*In this Leadership position after training is completed with-in 6 months to a year with drive and determination - work towards your goal to be an Assistant Manager.

Job Qualifications

The following requirements must be met in order to qualify for this position.

• Must be 21 years of age or older
• High School Education or equivalent
• Ability to work a minimum of 30-40+ hours per week
• Flexible Schedule
• Full Time position
• Work nights, weekends required.
• Leadership Qualities and experience along with Excellent Customer Service Skills
• Ability to Multi-Task
• Create a Positive Environment

Benefits:

• Free Meals on the Clock
• Team member recognition program
• Team member referral bonus
• Flexible Hours
• Incentives

Note: Hourly Rate of Pay determined by prior work experience.

Responsibilities:

The individual in this position is expected to engage in the following work-related activities and complete all training requirements including:

• Zaxby’s Front of House Development Plan
• Hands-on stations training
• Provide friendly, enthusiastic service for all guests
• Promptly greet guests as they enter and thank them as they leave
• Maintain awareness of current promotions
• Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Zaxby’s brand
• Accurately complete orders and guest transactions
• Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
• Handle cash payments, count and verify tills, and record totals appropriately
• Maintain a clean, safe, welcoming environment
• Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
• Maintain equipment and inform management of maintenance needs
• Stock paper goods, condiments, serveware, and beverages
• Keep work areas clean and organized
• Accurately complete, package, and present guest orders
• Flexible work schedules
• Provide Positive work environment.

Capabilities Requirement:

• Lead crew and personnel on each shift, including cashiers and cooks.
• Make sure all guests are greeted and lead crew to greet each guests.
• Positive Attitude
• Adaptable
• Inventory management: the management of food costs.
• Insure that all daily, weekly, monthly and quarterly tasks and checklists are being completed correctly.
• Hiring and scheduling staff to provide quality guest experience while managing labor expense.
• Insure that daily cash drawers, safe and credit cards are balanced.
• Operate the store to meet or exceed budgeted operating goal.
• Insure that all product quality standards are met.
• Create an environment of quality within your store.
• Lead a team well and coach the performance of others.
• Non-slip shoes

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.