Shift Lead at La Casita

First Meridian Services; Denver (CO); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Health, Dental, and Vision for full-time employees after 1 year

FREE RTD/Light Rail Pass or FREE Parking Pass

FREE meals

401k

30% Employee Discount

Training and Career Advancement Opportunities

Job summary

First Meridian Services in Denver, Colorado, is hiring a Shift Leader to support daily restaurant operations. You will ensure guest satisfaction, assist in training team members, and maintain service standards. The ideal candidate will have restaurant experience and possess strong communication and problem-solving skills.

The position offers hourly pay at $20.50, health benefits after one year, a free RTD/Light Rail pass, free meals, a 401k plan, and opportunities for career advancement.

Qualifications

• 1+ years of restaurant experience.
• Genuine interest in providing a positive guest experience.
• Must pass a 10 Year background check.

Responsibilities

• Provide excellent guest service.
• Support the General Manager's goals.
• Train and support team members.
• Maintain restaurant organization and cleanliness.
• Ensure compliance with food safety guidelines.

Skills

Guest service

Team support

Communication

Problem-solving

Math skills

Education

High School diploma or equivalent

Job description

About this position

Shift Leaders act as support to the restaurant managers in daily operations and are responsible for helping to set the tone, ensure memorable guest experiences, resolve issues, and proactively achieve goals. The Shift Leader must be willing to cross‑train and master all positions in the restaurant. The primary responsibility of the Shift Leader is ensuring product quality and consistent service on the scheduled shift.

PRIMARY RESPONSIBILITIES

• Provide excellent guest service. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to guests.
• Assist in accomplishing the goals of the location set forth by the General Manager.
• Support shifts to ensure the accurate and timely production of product, service times, and flow.
• Maintain good morale by maintaining a professional, positive atmosphere.
• Ensure informed communication with management and employees both verbally and via utilization of the 7Shifts Log.
• Maintain restaurant organized, stocked, cleaned and sanitized.
• Assist in the training/development of team members around processes and procedures of each station.
• Support each shift to ensure company and brand standards are met.
• Follow operating procedures regarding cash handling, ensuring cash control by correcting errors and watching for/reporting mistakes or theft.
• Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested including prohibited items logs.
• Respond to customer concerns in a timely and professional manner.
• Support new programs, policies, or products each shift, as introduced by the General Manager.
• Assist General Manager in producing an accurate inventory. Under General Manager direction monitor inventory levels and place orders and requisitions.
• Follow food safety and sanitation guidelines.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast‑paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem‑solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass a 10 Year background check

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• 1+ years’ restaurant experience
• ServeSafe Certified a plus

WORKING ENVIRONMENT

Airport: This position operates in a climate‑controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Shift Lead to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye‑hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20–50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements

• Bend — Occasionally
• Communicate Orally — Constantly
• Climb/Crawl — Occasionally
• Evaluating — Frequently
• Sit — Rarely
• Perform Calculations — Occasionally
• Kneel — Occasionally
• Read/Comprehend — Regularly
• Squat — Occasionally
• Reason/Analyze — Regularly
• Stand/Walk — Constantly
• Write — Occasionally

BENEFITS & PERKS

• Hourly pay of $20.50 per hour
• Health, Dental, and Vision for full‑time employees after 1 year
• FREE RTD/Light Rail Pass or FREE Parking Pass
• FREE meals
• 401k
• 30% Employee Discount
• Training and Career Advancement Opportunities

*We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.