Shift Leader

Chick-fil-A; Phoenix (AZ); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health coverage

Paid time off

Daily meal credit

Yearly bonus

Training opportunities

Job summary

Chick-fil-A is seeking a Shift Lead in Phoenix, Arizona to support management in routine operations. This position involves supervising non-management associates, ensuring shifts are covered, and conducting training. The ideal candidate will have up to 2 years of management experience in food operations and strong team management skills. Benefits include health coverage, paid time off, a daily meal credit, and a yearly bonus. The starting pay is $19.00 per hour.

Qualifications

• Requires up to 2 years of experience in Food and Beverage or related management.
• Must have a food handler’s card.
• Ability to speak, read, and comprehend instructions.

Responsibilities

• Supervises day-to-day activities of non-management associates.
• Conducts on-the-job training for associates.
• Resolves routine questions and problems.
• Assures products are prepared in accordance with standards.

Skills

Team management

Delegation

Issue resolution skills

Multi-tasking

Knowledge of front and back of house operations

Job description

Join Emerging for a rewarding career! Enjoy exclusive benefits and opportunities:

• Comprehensive Coverage for a Healthier You! We provide best in class health, telehealth, dental, and vision plans
• Enjoy generous paid time off, including vacation, flexible days, and sick leave to recharge
• Make the most of your holidays with our time-and-a-half pay! Our 7 paid holidays ensure you get the financial boost you deserve and recognize the effort you put in every day.
• Indulge in a delicious meal on us with a daily $15 meal credit
• Stay connected effortlessly with our generous cell phone allowance
• Yearly Bonus (up to 5% annual income)
• Training and exciting career growth opportunities

*Benefits may vary by position, ask your recruiter for details

STARTING RANGE: $19.00hr

The Shift lead position is an intermediate and growth position within our management team. Shift leaders typically support the AGM or KM in routine operations and is responsible for the day-to-day supervising of non-management associates. Assigning specified work to non-management associates, focusing on operational excellence. Coaching and developing non-management associates and performing all other responsibilities as directed by the business or assigned Management of which an associate is capable of performing. This position reports to the GM, AGM or KM.

Duties Include:

• Is someone who values the power of teamwork
• Have a positive attitude and strong work ethic
• Supervises the day-to-day activities of non-management associates
• Assigns work responsibilities and ensures that all shifts are covered
• Conducts and coordinates on-the-job training for associates and ensures all associates receive basic skills training to perform their jobs
• Resolves routine questions and problems and refers more complex issues to higher levels
• Monitors and maintains all quality control records; to include quality assurance and loss prevention policies and procedures are being adhered to
• Complies with company standards of operation procedures.
• Assures all products are prepared and presented in accordance with the brand and company standards
• Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
• Demonstrates knowledge of Emerging policies and product, service, quality, equipment and operations standards

Minimum Qualifications, Knowledge and Skills:

• Requires up to 2 years of experience in Food and Beverage or food production operations or other related management experience
• Demonstrates team management, delegation and issue resolution skills
• Ability to multi-task
• Knowledgeable in Front and Back of house operations
• Follows all security and safety procedures established by the EDMV and Phoenix Sky Harbor Airport
• Must have food handler’s card
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents as well as converse comfortably with individuals

Physical Requirements:

The following are physical actions that are commonly required during the performance of the daily job routine. They include but are not limited to the following:

• Walk continuously throughout the shift
• Ability to bend, twist and stand for extended periods of time to perform normal job functions
• Ability to lift and/or move up to a minimum of 30 pounds
• Use protective equipment such as gloves, eye protection and/or other protective equipment deemed appropriate as needed.
• Any and all other physical movements necessary to complete assigned tasks.
• REAL ID is mandatory for TSA background check