Shift Lead (id 3930)

HPC Chkn Operations, LLC dba Popeye’s; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Benefits

Paid time off

Team culture

Job summary

Popeyes Louisiana Kitchen is seeking a Shift Manager to lead the shift, supervise crew, and ensure high-quality, guest-focused service. You’ll help keep operations smooth, motivate the team, and uphold Popeyes’ renowned standards in a fast-paced setting.

Responsibilities include supervising staff, training new teammates, managing inventory, and ensuring food safety and guest satisfaction. A collaborative leader with strong communication shines here.

Qualifications

• Proven ability to lead a restaurant team
• Experience training new team members
• Strong communication and guest service skills
• Familiarity with POS and inventory procedures
• Knowledge of food safety regulations

Responsibilities

• Lead the shift and supervise restaurant staff
• Ensure fast, friendly service and accuracy
• Train new team members on policies and guest service
• Monitor inventory and assist with supply orders
• Oversee food prep and safety standards
• Resolve guest concerns professionally
• Support management in staffing, costs, and cleanliness
• Lead regular team huddles to share updates

Skills

Leadership

Staff Training

Customer Service

Communication

Inventory Management

Food Safety

Tools

POS systems

Job description

Description

Shift Manager – Popeyes Louisiana Kitchen

Lead the shift. Fuel the team. Make it happen.

Are you ready to bring the heat and lead with heart? Popeyes is looking for passionate Shift Managers who thrive in fast-paced environments and know how to rally a team. If you’ve got a killer work ethic, a rockstar personality, and a hunger to learn, this is your chance to shine.

A Popeyes Shift Manager ensures all Team Members during a shift exemplify Popeyes famous Cajun Hospitality while serving Guests and creating a memorable experience while upholding Popeyes’ Brand Standards. Shift Managers support the Restaurant General Manager (RGM) and Assistant Manager (AM) in making sure all food is freshly prepared and cooked to perfection for every Guest. The Shift Manager ensures Team Members deliver food to guests that is cooked to perfection, made with love, and served up with Popeyes® famous Cajun Hospitality. Shift Managers enjoy creating a collaborative spirit within the restaurant – they are energized by the opportunity to learn and grow.

What You’ll Do

As a Shift Manager, you’ll be the go-to leader during your shift, keeping operations smooth, team morale high, and guests coming back for more. Your responsibilities include:

• Managing and supervising restaurant and kitchen staff during assigned shifts
• Ensuring efficient, accurate, and friendly service at all times
• Training new team members on policies, procedures, and guest service standards
• Monitoring inventory levels and placing supply orders as needed
• Overseeing food prep and enforcing food safety guidelines
• Handling guest concerns with professionalism and care
• Supporting staffing, training, food cost, labor, and cleanliness goals
• Collaborating with management to improve restaurant performance
• Leading regular team huddles to share updates and boost engagement

What’s In It for You

• Competitive pay and performance-based bonuses
• Career progression and growth
• Comprehensive benefits package
• Paid time off to recharge and refresh
• A vibrant, supportive team culture
• No early mornings or super late nights
• And yes—plenty of delicious chicken

Requirements

What You Bring

• Previous leadership experience in the restaurant industry (preferred but not required)
• Strong knowledge of front-of-house and back-of-house operations
• Proven ability to manage a team and delegate effectively
• Excellent communication and interpersonal skills
• Familiarity with POS systems and inventory procedures
• Understanding of food safety regulations and best practices

What Makes You Stand Out

• Honesty, integrity, and a “make it happen” mindset
• A natural drive to lead others to success
• Confidence, charisma, and the ability to inspire your team
• A passion for delivering top-tier Quality, Service, and Cleanliness every shift

Physical Requirements

• Ability to lift and carry up to 70 lbs
• Frequent kneeling, lifting, and product handling
• Comfortable with physical tasks related to prep, stocking, and inventory