Shift Lead, Guest Services & Cashier Team

Pilot Company; Midland (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Midland, TX is hiring for a cashier role to process merchandise and fuel transactions and to lead a shift of one to two cashiers. You will handle cash, credit, and debit payments, and ensure a clean, organized work area while following guidelines for restricted items.

The position offers the chance to promote products, deliver quality guest service, resolve issues per company processes, and assist with other travel center functions.

Qualifications

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Maintain an organized and clean work area.
• Follow guidelines for sale of restricted merchandise such as alcohol or tobacco.
• Use suggested selling methods to promote and sell products.
• Deliver quality service to every guest and resolve issues per company processes.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to restricted merchandise items.
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues per company processes; resolve team member conflict; communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as deli, showers/restrooms, stocking, coffee, etc.
• Model behaviors that support the company’s purpose and assist guests and team members.
• Ensure activities comply with rules and procedures.
• Complete other duties as assigned.

Skills

cashier leadership

customer service

multi-tasking

sales techniques

Job description

Pilot Company in Midland, TX is hiring for a cashier role to process merchandise and fuel transactions and to lead a shift of one to two cashiers. You will handle cash, credit, and debit payments, and ensure a clean, organized work area while following guidelines for restricted items.

The position offers the chance to promote products, deliver quality guest service, resolve issues per company processes, and assist with other travel center functions.