Shift Lead - Guest Services & Cashier Supervisor

Pilot Company; Knoxville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services team member to process merchandise and fuel transactions and lead a small cashier team. You will handle cash, credit, and debit transactions, complete shift reports, and ensure compliance with alcohol and tobacco sale guidelines while maintaining a clean, organized workspace and delivering high-quality guest service.

The role offers a starting pay range of $11.95 to $16.95 per hour with benefits including medical plans, 401(k), flexible spending

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.

Job description

Pilot Company is seeking a Guest Services team member to process merchandise and fuel transactions and lead a small cashier team. You will handle cash, credit, and debit transactions, complete shift reports, and ensure compliance with alcohol and tobacco sale guidelines while maintaining a clean, organized workspace and delivering high-quality guest service.

The role offers a starting pay range of $11.95 to $16.95 per hour with benefits including medical plans, 401(k), flexible spending