Shift Lead Cashier - Guest Experience & Team Coach

Pilot-Company-3; Town of Remington (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

Dental Plan

Vision Plan

401(k)

FSAs

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring a Guest Services associate to oversee a small cashier team and process all cash, credit, and debit transactions at our travel centers.

You will complete end-of-shift reports, follow guidelines on restricted merchandise, maintain an organized area, and deliver quality service to every guest. Flexibility to assist with deli, restrooms, stocking, and other center functions is required, with pay starting between $12.60 and $17.85 per hour.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is hiring a Guest Services associate to oversee a small cashier team and process all cash, credit, and debit transactions at our travel centers.

You will complete end-of-shift reports, follow guidelines on restricted merchandise, maintain an organized area, and deliver quality service to every guest. Flexibility to assist with deli, restrooms, stocking, and other center functions is required, with pay starting between $12.60 and $17.85 per hour.