Shift Lead: Guest Experience & Operations

Culver's; New Castle (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Culver’s is seeking a restaurant manager in New Castle, Indiana, to lead shifts, ensure quality and guest satisfaction. The role requires running opening and closing procedures, coaching staff, and maintaining safety and cleanliness.

Ideal candidates will have restaurant management experience, strong communication skills, and the ability to train team members. Flexible scheduling and on-site work are expected in this role.

Qualifications

• Experience in restaurant management and supervision.
• Ability to open and close restaurant on rotating schedule.
• Strong communication with guests, team and management.
• Proven knowledge of food safety practices and HACCP.
• Ability to train and develop team members.

Responsibilities

• Open or close the restaurant on rotating shifts.
• Lead shifts to ensure quality, guest service and cleanliness.
• Monitor product quality, presentation and hold times.
• Review deployment sheet and adjust to control labor costs.
• Coach team on safety and Culver’s standards.
• Ensure uniforms and appearance follow Culver’s guidelines.
• Oversee daily operations, tours and cash handling.
• Maintain inventory, FIFO and waste documentation.
• Attend meetings and enforce policies.

Skills

Management experience

Open/Close restaurant

Communication

Food safety knowledge

Reading/writing skills

Team training

Labor deployment management

Job description

Culver’s is seeking a restaurant manager in New Castle, Indiana, to lead shifts, ensure quality and guest satisfaction. The role requires running opening and closing procedures, coaching staff, and maintaining safety and cleanliness.

Ideal candidates will have restaurant management experience, strong communication skills, and the ability to train team members. Flexible scheduling and on-site work are expected in this role.