Shift Lead (FOH Key)

Parry's Pizzeria & Taphouse | Fort Worth; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Ongoing training

Discounted meals

401(k) with company match

Health benefits

Accrued paid time off

Job summary

Parry's Pizzeria & Taphouse in Fort Worth is looking for Front of House Shift Leads to help execute great shifts and support team development. This role involves leading by example and ensuring all team members deliver exceptional hospitality.

The ideal candidate will have previous restaurant experience, leadership skills, and a passion for hospitality. Shift Leads will maintain restaurant readiness, manage communications during shifts, and coach teammates to provide an excellent dining

Qualifications

• Strong verbal and nonverbal communication skills.
• Ability to work nights, weekends, and holidays.
• Professional, energetic, and guest-focused demeanor.

Responsibilities

• Assist in opening, running, and closing successful shifts.
• Coach teammates and reinforce service standards.
• Become knowledgeable about the menu and promotions.
• Maintain restaurant readiness and safety standards.
• Communicate effectively with the team.

Skills

Previous restaurant experience

Leadership skills

Communication skills

Passion for hospitality

Coachable attitude

Job description

Role Overview

Front of House Shift Leads partner with the management team to execute great shifts while supporting the development of the FOH team. This role requires strong communication, sound judgment, and a willingness to step into whatever the shift needs most.

Shift Leads help reinforce CHEERS, support guest recovery, coach teammates in the moment, and keep the restaurant focused on delivering great hospitality and operational execution.

Responsibilities + Duties

• Assist the management team in opening, running, and closing successful shifts
• Lead by example by consistently demonstrating CHEERS:
  • Cheerful Prompt Greet: Create a welcoming first impression and help set the tone for the shift
  • Hospitality First: Step into any position needed to support guests and teammates
  • Engage Guests: Build genuine connections through purposeful conversations and table touches
  • Ease Their Needs: Anticipate guest needs and resolve concerns before they become problems
  • Ready for 'Em: Help maintain dining room flow, table turns, cleanliness, and communication throughout the shift
  • Swipe That Card – Say Goodbye: Ensure guests leave feeling appreciated and excited to return
• Support Service Managers by coaching teammates and reinforcing Parry's service, cleanliness, and appearance standards
• Assist with training new team members, completing validations, and helping teammates build confidence in their roles
• Become knowledgeable on Parry's menu, beer program, promotions, and loyalty program so you can confidently support guests and coach the team
• Help maintain restaurant readiness through pre-bussing, dining room awareness, opening and closing duties, and safety and sanitation standards
• Communicate effectively with Managers, BOH, and FOH teammates to keep the shift organized and on pace
• Lead with a positive attitude, professionalism, and a willingness to jump in wherever needed

Qualifications + Skills

• Previous restaurant experience required; leadership experience preferred
• Demonstrates leadership through actions, accountability, and teamwork
• Strong verbal and nonverbal communication skills
• Passion for hospitality and developing others
• Comfortable coaching peers while maintaining positive relationships
• Ability to work nights, weekends, and holidays as business requires
• Able to stand for extended periods of time and lift up to 35 lbs. as needed
• Professional, energetic, and guest-focused demeanor
• Coachable with a desire to grow into future management opportunities

Perks + Benefits

• Flexible scheduling
• Ongoing training and career growth opportunities
• Discounted meals (50% off!)
• 401(k) with company match
• Health benefits, including medical, dental, and vision (available to eligible full‑time employees)
• Accrued paid time off (PTO) (available to eligible full‑time employees)

About Parry's

At Parry's Pizzeria & Taphouse, we create memorable dining experiences through Craveably Crafted™ Food & Beer and Uncommon Hospitality. Our Front of House Shift Leads are emerging leaders who help create exceptional guest experiences by supporting shift execution, coaching teammates, and reinforcing Parry's standards every day.

Parry's restaurants are fast‑paced, high‑volume, and team‑oriented. Shift Leads help bridge the gap between hourly team members and managers by leading through example, creating positive energy, and helping the restaurant run smoothly.