Shift Lead - Flexible Hours & Guest Experience

simon; McAllen (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Starbucks La Plaza is seeking a friendly, reliable Starbucks Customer Service Associate to join their team. You will greet customers, prepare beverages and food to standard recipes, and ensure a clean, organized store during fast-paced shifts.

Strong communication and teamwork help deliver a positive experience and maintain store standards. The role requires flexibility to work mornings, evenings, weekends, and holidays, with a focus on delivering quality service while maintaining safety and

Qualifications

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Simon Property Group Licensed Starbucks Stores.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare and coach the preparation of food and beverages to standard recipes or customized recipes for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Ability to delegate tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Communicates professionally with team members and customers
• Effectively escalates concerns to the appropriate leaders when needed.
• Able to plan tasks efficiently for team members, utilize task lists or organizational tools to maintain workflow, and balance multiple responsibilities with minimal oversight.
• Aable to address policy violations promptly, communicate concerns appropriately, and seek guidance from leadership when needed.
• Demonstrates the ability to strategically flex team members into different areas of the business as needed, including coordinating and supporting additional training to ensure they are set up for success.

Responsibilities

• Delegate tasks to other employees and coordinate tasks of two or more employees.
• Engage with and understand customers, including discovering and responding to customer needs through clear communication.
• Prepare beverages and food to standard recipes or customized recipes for customers.
• Meet store policies including cash handling and safety.
• Escalate concerns to leadership when needed.

Skills

Delegating tasks

Customer service

Communication

Teamwork

Retail environment knowledge

Flexible hours

Job description

Starbucks La Plaza is seeking a friendly, reliable Starbucks Customer Service Associate to join their team. You will greet customers, prepare beverages and food to standard recipes, and ensure a clean, organized store during fast-paced shifts.

Strong communication and teamwork help deliver a positive experience and maintain store standards. The role requires flexibility to work mornings, evenings, weekends, and holidays, with a focus on delivering quality service while maintaining safety and