Shift Lead: Flexible, Fast & Guest-Focused Leader

Krystal Restaurant; Brunswick (GA); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Free meal on days you are working

Job summary

Krystal is seeking a Shift Leader to balance leadership with delivering WOW service for guests. You will energize the team, maintain pace during shifts, and ensure a fresh, friendly, and fast experience while following Krystal standards.

The role requires restaurant experience, strong people leadership, and the ability to work all shifts, including weekends and holidays. Competitive pay and flexible schedules are offered as part of Krystal Benefits.

Qualifications

• Proven ability to lead a team and motivate staff.
• Strong guest service mindset with a focus on speed and accuracy.
• Effective communication with team members and leaders across the restaurant.
• Ability to resolve issues quickly while maintaining Krystal standards.
• Must be at least 18 years old and able to work weekends/holidays.

Responsibilities

• Lead and coach team during shifts to deliver WOW service.
• Create a welcoming, energetic restaurant atmosphere and ensure cleanliness.
• Monitor operations, delegate duties, and follow up with crew.
• Address guest feedback and drive continuous improvement.

Skills

People leadership

Guest service

Fast-paced environment

Effective communication

Issue resolution

18+ years

Weekend/holiday availability

Education

Restaurant experience is required

Job description

Our Shift Leaders balance being a great leader with delivering WOW service to our guests. Krystal Shift Leaders understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.

Benefits/Perks:

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working

Responsibilities:

Develop People

• Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (People First, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
• Communicates effectively and engages the team in regular huddles
• Empowers the team through Yes I Can
• Creates a great energy in the restaurant and sets the team up for success
• Coaches and motivates the crew
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
• Demonstrates commitment to goals and inspires others to deliver excellent performance

Create Great Guest Experiences

• Creates a fresh, friendly and fast service experience so good that guests can’t wait to come back to Krystal
• Serves as a role model to create memorable guest experiences
• Coaches WOW service and creates a welcoming work environment
• Gets the team excited in the shift huddles
• Fixes bottlenecks and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guest in the lobby through table touches
• Leads shift by delegating duties and following up with crew members
• Takes actions to solve and celebrates guest feedback

Operations Routines

• Helps maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Helps the General Manager execute Krystal 9 operating systems
• Uses shift tools and routines to ensure Quality, Service and Cleanliness standards are met
• Ensures accuracy of inventory, waste tracking and HACCP logs

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Ability to resolves issues in compliance with Krystal standards
• Must be at least 18 years old
• Available to work all shifts, weekends and holidays

Education and Experience

• Restaurant experience is required

Physical Demands

• Must be able to lift up to 70 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory

Krystal is an American regional fast food restaurant chain headquartered in Dunwoody, Georgia, with restaurants in the Southeastern United States. It is known for its small, square hamburgers, called sliders in places other than the Southeast, with steamed-in onions.