Shift Lead — WOW Service & Team Coach

Krystal Restaurant; Live Oak (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Free meal on days you are working

Job summary

Krystal Shift Leaders balance being a great leader with delivering WOW service to our guests. They understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.

As a Shift Leader, you will develop people, create great guest experiences, and support operations routines to keep Krystal running smoothly. This role emphasizes leadership, teamwork and exceptional guest service within a fast-paced

Qualifications

• Strong leadership and guest service skills required.
• Ability to work in a fast paced environment.
• Effective communication with guests, team members and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Must be at least 18 years old.
• Available to work all shifts, weekends and holidays.

Responsibilities

• Develop people by living the People First promise and upholding PRIDE values.
• Communicate effectively and engage the team in regular huddles.
• Empower the team through Yes I Can and coach the crew.
• Create a great energy in the restaurant and lead the shift.
• Coach and motivate the crew and recognize excellence.
• Demonstrate commitment to goals and celebrate guest satisfaction.
• Create a fresh, friendly and fast service experience that guests can’t wait to return for.
• Serve as a role model to create memorable guest experiences.
• Coach WOW service and foster a welcoming work environment.
• Lead shift by delegating duties and following up with crew members.
• Take action to solve guest feedback.
• Balance high quality employee and guest experience with financial goals.
• Assist the GM in executing Krystal operating systems.
• Use shift tools to ensure Quality, Service and Cleanliness standards.
• Maintain inventory, waste tracking and HACCP logs.

Skills

People leadership

Guest service

Effective communication

Fast-paced environment

Shift availability

18+ years old

Job description

Our Shift Leaders balance being a great leader with delivering WOW service to our guests. Krystal Shift Leaders understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.

Benefits/Perks:

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working

Responsibilities:

Develop People

• Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (People First, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
• Communicates effectively and engages the team in regular huddles
• Empowers the team through Yes I Can
• Creates a great energy in the restaurant and sets the team up for success
• Coaches and motivates the crew
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
• Demonstrates commitment to goals and inspires others to deliver excellent performance

Create Great Guest Experiences

• Creates a fresh, friendly and fast service experience so good that guests can’t wait to come back to Krystal
• Serves as a role model to create memorable guest experiences
• Coaches WOW service and creates a welcoming work environment
• Gets the team excited in the shift huddles
• Fixes bottlenecks and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guest in the lobby through table touches
• Leads shift by delegating duties and following up with crew members
• Takes actions to solve and celebrates guest feedback

Operations Routines

• Helps maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Helps the General Manager execute Krystal 9 operating systems
• Uses shift tools and routines to ensure Quality, Service and Cleanliness standards are met
• Ensures accuracy of inventory, waste tracking and HACCP logs

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Ability to resolves issues in compliance with Krystal standards
• Must be at least 18 years old
• Available to work all shifts, weekends and holidays

Education and Experience

• Restaurant experience is required

Physical Demands

• Must be able to lift up to 70 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory

Krystal is an American regional fast food restaurant chain headquartered in Dunwoody, Georgia, with restaurants in the Southeastern United States. It is known for its small, square hamburgers, called sliders in places other than the Southeast, with steamed-in onions.