Shift Lead — Fast-Paced Restaurant Ops

Potbelly - United One Group; New York (NY); On-site; USD 26,174 - 28,929; Full time

Job summary

A leading restaurant franchise is seeking a Shift Leader in New York City. This role involves leading a team to ensure high-quality customer service, managing operational costs, and complying with food safety standards. Candidates should have at least one year of supervisory experience and a high school diploma. Strong communication and leadership skills are essential. The position pays between $19.00 and $21.00 per hour, depending on experience, with opportunities for growth in a fast-paced environment.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Food Safety Certification course completion required.
• Strong interpersonal skills and ability to train others.

Responsibilities

• Lead associates by assigning tasks and providing feedback.
• Ensure exemplary customer service and resolve complaints.
• Control food costs, labor, and cash on the shift.

Skills

Customer service

Communication skills

Leadership skills

Organizational skills

Multi-tasking

Education

High School degree

Job description

A leading restaurant franchise is seeking a Shift Leader in New York City. This role involves leading a team to ensure high-quality customer service, managing operational costs, and complying with food safety standards. Candidates should have at least one year of supervisory experience and a high school diploma. Strong communication and leadership skills are essential. The position pays between $19.00 and $21.00 per hour, depending on experience, with opportunities for growth in a fast-paced environment.