Shift Lead, Fast-Paced Pizza Service

Domino's Pizza; Falls Church (VA); On-site; USD 18,000 - 28,000; Full time

Job summary

Domino’s Pizza is seeking team members to assist in daily oversight, coordination, and execution of objectives in sales, costs, and customer satisfaction. You’ll deliver excellent service and maintain image standards to ensure high customer satisfaction in a fast-paced setting.

Join a team focused on great service, teamwork, and quality food. You’ll support management, handle orders, guide shifts, manage cash, and help maintain cleanliness and safety across FOH/BOH responsibilities.

Qualifications

• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
• Superb ability to multi-task.
• Ability to pass applicable Company background checks.
• Ability to lead the team on duty.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Helps support shift management.
• Communicates daily job assignments on each shift.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Avails chances to “up-sell” additional products
• Masters Point of Sale (POS) computer systems for automated order taking.
• Handles currency and credit transactions quickly and accurately.
• Follows procedures for safe food preparation, assembly and presentation.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.

Skills

Customer service

Multi-tasking

Communication

Team leadership

Job description

Domino’s Pizza is seeking team members to assist in daily oversight, coordination, and execution of objectives in sales, costs, and customer satisfaction. You’ll deliver excellent service and maintain image standards to ensure high customer satisfaction in a fast-paced setting.

Join a team focused on great service, teamwork, and quality food. You’ll support management, handle orders, guide shifts, manage cash, and help maintain cleanliness and safety across FOH/BOH responsibilities.