Shift Lead: Fast-Paced Ops, Team Coaching, Flexible Hours

Mason's Famous Lobster Rolls; Virginia; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Performance-based bonus opportunities

Flexible scheduling

Paid training and leadership developm

Job summary

Mason's Famous Lobster Rolls in Virginia is seeking a dynamic Shift Lead to oversee restaurant operations during shifts, coach team members, and ensure top-tier guest service and food quality. You will lead by example, uphold safety standards, and drive operational excellence.

This role requires flexibility for evenings, weekends, and holidays and includes supporting off-site catering events, community happenings, and pop-up locations. Growth opportunities and a strong team culture await.

Qualifications

• Previous leadership experience in hospitality or retail.
• Strong communication and problem-solving skills.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Lead daily restaurant operations during assigned shifts.
• Open and/or close the restaurant following company procedures.
• Coach, motivate, and develop Team Associates.
• Deliver exceptional customer service and resolve guest concerns professionally.
• Ensure food is prepared accurately, safely, and according to Mason's standards.
• Maintain cleanliness, food safety, and health department compliance.
• Handle cash, POS transactions, deposits, and shift paperwork.
• Monitor inventory levels and assist with ordering and receiving deliveries.
• Support hiring, onboarding, and training of new employees.
• Ensure labor, productivity, and quality standards are met.
• Represent Mason's at off-site catering events, festivals, and pop-up locations.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Problem solving

Customer service

Multitasking

Flexible availability

Reliable

Job description

Mason's Famous Lobster Rolls in Virginia is seeking a dynamic Shift Lead to oversee restaurant operations during shifts, coach team members, and ensure top-tier guest service and food quality. You will lead by example, uphold safety standards, and drive operational excellence.

This role requires flexibility for evenings, weekends, and holidays and includes supporting off-site catering events, community happenings, and pop-up locations. Growth opportunities and a strong team culture await.