Shift Lead

Mason's Famous Lobster Rolls; Virginia; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Performance-based bonus opportunities

Flexible scheduling

Paid training and leadership developm

Job summary

Mason's Famous Lobster Rolls in Virginia is seeking a dynamic Shift Lead to oversee restaurant operations during shifts, coach team members, and ensure top-tier guest service and food quality. You will lead by example, uphold safety standards, and drive operational excellence.

This role requires flexibility for evenings, weekends, and holidays and includes supporting off-site catering events, community happenings, and pop-up locations. Growth opportunities and a strong team culture await.

Qualifications

• Previous leadership experience in hospitality or retail.
• Strong communication and problem-solving skills.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Lead daily restaurant operations during assigned shifts.
• Open and/or close the restaurant following company procedures.
• Coach, motivate, and develop Team Associates.
• Deliver exceptional customer service and resolve guest concerns professionally.
• Ensure food is prepared accurately, safely, and according to Mason's standards.
• Maintain cleanliness, food safety, and health department compliance.
• Handle cash, POS transactions, deposits, and shift paperwork.
• Monitor inventory levels and assist with ordering and receiving deliveries.
• Support hiring, onboarding, and training of new employees.
• Ensure labor, productivity, and quality standards are met.
• Represent Mason's at off-site catering events, festivals, and pop-up locations.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Problem solving

Customer service

Multitasking

Flexible availability

Reliable

Job description

Job Description

Mason's Famous Lobster Rolls is looking for an energetic, dependable, and customer-focused Shift Lead to oversee restaurant operations during assigned shifts. As a Shift Lead, you will lead by example, coach team members, ensure exceptional guest service, and maintain the highest standards of food quality, cleanliness, and operational excellence. This position is ideal for someone who enjoys leading people, thrives in a fast-paced environment, and is looking for long-term career growth.

In addition to working in our restaurant, Shift Leads must be willing to support off-site catering events, community events, festivals, and pop‑up locations as needed.

Responsibilities

• Lead daily restaurant operations during assigned shifts.
• Open and/or close the restaurant following company procedures.
• Coach, motivate, and develop Team Associates.
• Deliver exceptional customer service and resolve guest concerns professionally.
• Ensure food is prepared accurately, safely, and according to Mason's standards.
• Maintain cleanliness, food safety, and health department compliance.
• Handle cash, POS transactions, deposits, and shift paperwork.
• Monitor inventory levels and assist with ordering and receiving deliveries.
• Support hiring, onboarding, and training of new employees.
• Ensure labor, productivity, and quality standards are met.
• Represent Mason's at off‑site catering events, festivals, and pop‑up locations.
• Perform additional duties as assigned by management.

Qualifications

• Previous leadership experience in a restaurant, hospitality, or retail environment preferred.
• Strong leadership, communication, and problem‑solving skills.
• Passion for delivering outstanding customer service.
• Ability to multitask and remain calm under pressure.
• Reliable, punctual, and professional.
• Ability to lift up to 50 pounds and stand for extended periods.
• Flexible availability, including evenings, weekends, and holidays.
• Must be available to work both in‑store and at off‑site pop‑up or catering events.
• Valid driver's license with a clean driving record required.
• Must successfully pass a criminal background check.
• ServSafe Food Handler or Manager Certification preferred (or willingness to obtain).

Benefits

• Competitive wages
• Performance‑based bonus opportunities
• Flexible scheduling
• Paid training and leadership development
• Career advancement opportunities
• Free and discounted meals
• Uniforms provided
• Health and wellness program discounts
• Profit‑sharing opportunities for eligible employees
• Employee recognition and rewards program