Shift Lead: Elevate Guest Service & Restaurant Ops

Workstream; Perrysburg (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

Workstream in Perrysburg, OH is seeking a Shift Lead to help run daily restaurant operations alongside the General Manager. You will champion guest-centric service and uphold brand standards while ensuring safety and compliance.

You\'ll supervise team members, assist in training, and use POS systems to monitor performance, costs, and guest satisfaction. Weekend and holiday shifts are required, and a positive, hospitality-focused attitude is essential.

Qualifications

• High school diploma or equivalent; must be at least 18 years old.
• 6+ months of restaurant operations experience.
• Excellent English communication; Spanish helpful.

Responsibilities

• Maintain brand image through cleanliness and service.
• Support General Manager and train shift staff.
• Ensure adherence to labor laws and safety standards.
• Deliver guest service and food quality in line with brand.
• Monitor costs and help achieve restaurant goals.
• Use POS and basic computer skills for operations.
• Interact with guests professionally and address concerns.

Skills

English communication

POS / computer skills

Teamwork

Education

High school diploma

Tools

ServSafe certification

Job description

Workstream in Perrysburg, OH is seeking a Shift Lead to help run daily restaurant operations alongside the General Manager. You will champion guest-centric service and uphold brand standards while ensuring safety and compliance.

You\'ll supervise team members, assist in training, and use POS systems to monitor performance, costs, and guest satisfaction. Weekend and holiday shifts are required, and a positive, hospitality-focused attitude is essential.