Shift Lead: Elevate Guest Experience & Team Coaching

Coffee Bean and Tea Leaf - Atlanta Airport (ATL); Atlanta (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

The Coffee Bean & Tea Leaf is hiring for Shift Lead roles in our stores. You will lead the store team, oversee shifts and make operational decisions impacting service and guest experience. This role offers flexible full-time or part-time opportunities and emphasizes premium coffee and tea knowledge.

Join a team focused on guest service, community engagement, and sustainability initiatives while developing leadership skills in a fast-paced retail environment.

Qualifications

• Create coffee moments and share knowledge of our coffee and sustainability with guests.
• Lead by example and coach the team to drive sales and service performance.
• Be a coffee & tea expert and share passion with guests.
• Generate new guests and engage walk-in traffic at store level.
• Prioritize safety for both employees and guests.
• Contribute by helping with stocking, cleaning and store tasks.
• Represent CBTL and connect with the local community.

Responsibilities

• Create coffee moments - share knowledge of our coffee and sustainability with guests.
• Lead by example and coach the team to drive sales and service performance.
• Be a coffee & tea expert and share passion with guests.
• Generate new guests and engage with store traffic.
• Care about safety for employees and guests.
• Contribute by helping with stocking, cleaning, and store tasks.
• Be the face of CBTL in the local community.

Skills

Customer service

Leadership

Coaching and training

Job description

The Coffee Bean & Tea Leaf is hiring for Shift Lead roles in our stores. You will lead the store team, oversee shifts and make operational decisions impacting service and guest experience. This role offers flexible full-time or part-time opportunities and emphasizes premium coffee and tea knowledge.

Join a team focused on guest service, community engagement, and sustainability initiatives while developing leadership skills in a fast-paced retail environment.