Shift Lead: Drive Guest Service & Profitability

Burger King; North Las Vegas (NV); Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

Workstream is seeking a Shift Manager in Enterprise, Nevada, focused on delivering sales results and managing restaurant operations during shifts. This role supports the General Manager and involves coaching Team Members for excellent guest service and operational efficiency.

The ideal candidate has experience in quick service restaurants and is available for flexible scheduling, including evenings and weekends. If you are motivated and eager to lead a team, we want to hear from you!

Qualifikationen

• Must be at least eighteen (18) years of age.
• 1-2 years of previous quick service restaurant experience.
• Available to work evenings, weekends, and holidays.

Aufgaben

• Motivates and directs Team Members to exceed guest expectations.
• Directs efficient and accurate preparation and sale of products.
• Reviews restaurant results to identify successes and areas for improvement.

Kenntnisse

Guest service principles

Team motivation

Operational management

Ausbildung

High School Diploma or GED

2 years of college preferred

Jobbeschreibung

The Shift Manager is focused on delivering sales and profit results through profitability, Guest, people & operations. The Shift Manager supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager operates under the direction of the Regional General Managers and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities:

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

Qualifications And Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.