Shift Lead, Dashmart

Doordashusa; Swissvale (Allegheny County); On-site; USD 24,832 - 35,368; Full time

Benefits offered by this job

Market competitive pay

Opportunity for pay increases

Paid time off

Health benefits

401(k) match

Gym membership reimbursement

Monthly DashPass subscription

Career advancement opportunities

Job summary

Doordashusa is seeking a motivated Shift Lead to oversee day-to-day operations at DashMart, ensuring quality customer service and efficient order fulfillment. This position requires physical engagement in a warehouse environment and leadership of Operations Associates.

The ideal candidate will be self-motivated, comfortable in fast-paced settings, and able to lift heavy products. Benefits include competitive pay, paid time off, and health insurance starting on Day 1.

Qualifications

• Ability to work in fast-paced environments and move heavy products.
• Willingness to obtain and maintain a food handling certificate.
• Flexible schedule available depending on scheduling needs.

Responsibilities

• Take ownership of assigned shifts and maintain accountability.
• Ensure customer orders are delivered accurately and with quality.
• Guide Operations Associates during their shifts and ensure safety.

Skills

Self-motivated

Team player

Good attitude

Ability to lift 50 lbs

Proficient in Google Docs and Google Sheets

Education

High school diploma or GED equivalent

Job description

About the Team

DashMart is a local‑fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick‑and‑mortar store, for Dashers to deliver. We’re open early and close late – some sites even run 24/7!

About the Role

DashMart is looking for a motivated and experienced individual that excels in fast‑paced, physical environments and is excited to roll up their sleeves and actively engage in day‑to‑day operations. In this role, you will work within a local‑fulfillment center supporting Site Management, running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light‑prep kitchen.

Responsibilities

• Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
• Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Guide Operations Associates during their shift by ensuring the team works safely and productively, serving as the point of escalation for daily operations.
• Support operations in both the warehouse and kitchen, assisting with day‑to‑day tasks and leading by example. Engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere.
• Contribute ideas to improve quality and the customer experience.

Qualifications

• Self‑motivated, positive, and a team player with a great attitude.
• Proven track record of success in food and beverage, warehouse, and/or retail environments.
• Able to be on your feet and move heavy products; physically able (with or without accommodation) to lift up to 50 lbs and operate a pallet jack and hand truck.
• Willingness to obtain and maintain a food handling certificate.
• High school diploma or GED equivalent; college diploma is a plus but not required.
• At least 18 years of age.
• Organized and proficient in Google Docs and Google Sheets.
• Flexible in schedule, available for a number of different shifts a week depending on scheduling needs.

Benefits

• Market competitive pay.
• Opportunity for pay increases twice a year based on performance.
• Paid time off (PTO) and sick leave.
• Health benefits starting Day 1 (Medical, Dental, & Vision).
• 401(k) match.
• Gym membership reimbursement (up to $75/month).
• Monthly DashPass subscription (including access to Lyft discounts for full‑time employees).
• Employee Assistance Program.
• Career advancement opportunities.

Compensation

Base pay: $21.85 per hour, localized according to employee work location.

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We seek to prevent other subtle forms of inappropriate behavior and encourage a diverse workforce.

Accommodations

If you need any accommodations, please inform your recruiting contact upon initial connection.