Shift Lead

Doordashusa; Sterling Heights (MI); On-site; USD 24,207 - 34,477; Full time

Benefits offered by this job

Health benefits starting Day 1

401k match

Paid time off (PTO) and sick leave

Job summary

Doordashusa in Sterling Heights, Michigan is seeking a motivated Shift Lead to oversee day-to-day operations at DashMart. This role involves managing shifts, maintaining inventory, and ensuring high-quality customer service in both warehouse and kitchen environments.

The ideal candidate has a proven track record in fast-paced environments, a positive attitude, and the ability to lift heavy products. Excellent benefits and competitive pay are offered from Day 1, along with opportunities for career advancement.

Qualifications

• Proven track record of success in food and beverage, warehouse, and/or retail environments.
• Ability to be on your feet, move heavy products, and lift up to 50 lbs.
• Willingness to obtain and maintain a food handling certificate.

Responsibilities

• Own assigned shifts, ensuring process accountability for safety and cleanliness.
• Deliver high-quality customer orders with effective communication.
• Guide Operations Associates for a productive shift.
• Support warehouse and kitchen operations and engage positively with the team.

Skills

Self-motivated and positive

Ability to operate a pallet jack and hand truck

Organized and proficient with Google Docs and Google Sheets

Education

High school diploma or GED equivalent

Job description

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late – some sites even run 24/7!

About the Role

DashMart is looking for a motivated and experienced individual that excels in fast‑paced, physical environments and is excited to roll up their sleeves and actively engage in day‑to‑day operations. In this role, you will work within a local fulfillment center supporting site management, running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light‑prep kitchen.

Responsibilities

• Own your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
• Deliver high‑quality customer orders by executing orders accurately, communicating with customers when issues arise, and ensuring Dasher pickups go smoothly.
• Guide Operations Associates through their shift by ensuring the team works safely and productively and serve as the point of escalation for daily operations.
• Support operations in both the warehouse and kitchen, assist with day‑to‑day tasks, and lead by example. Engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse and a high‑quality experience for our customers.
• Contribute ideas to improve our quality and customer experience.

Qualifications

• Self‑motivated, positive, and a team player. Work well with others, bringing a great attitude to work each day.
• Proven track record of success in food and beverage, warehouse, and/or retail environments.
• Ability to be on your feet, move heavy products, and lift up to 50 lbs. as required. Operate a pallet jack and hand truck.
• Willingness to obtain and maintain a food handling certificate. (DoorDash will provide training.)
• High school diploma or GED equivalent; college diploma is a plus but not required.
• Minimum age 18 years.
• Organized and proficient with Google Docs and Google Sheets.
• Flexible schedule with availability for a variety of shifts per week.

Benefits

• Market‑competitive pay
• Opportunity for pay increases twice a year based on performance
• Paid time off (PTO) and sick leave
• Health benefits starting Day 1 (medical, dental, and vision)
• 401k match
• Gym membership reimbursement (up to $75 per month)
• Monthly DashPass subscription (including access to Lyft discounts for full‑time employees)
• Employee Assistance Program
• Career advancement opportunities

Compensation

Base pay: $21.30 – $21.30 USD per hour. Actual compensation within the pay range will be determined based on skills, prior relevant experience, and specific work location.

Statement of Non‑Discrimination

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Equal Opportunity Employment

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.