Shift Lead

Doordashusa; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Market Competitive pay

Paid time off (PTO) and sick leave

Health benefits starting Day 1

401k match

Gym membership reimbursement

Career advancement opportunities

Job summary

Doordashusa is seeking a Shift Lead for their DashMart locations in Louisville, KY. In this role, you will manage the day-to-day operations in a local fulfillment center, ensuring customer orders are accurately fulfilled, and handle team responsibilities.

The ideal candidate is self-motivated, has a track record in food and beverage or retail, and is organized. You will enjoy benefits like competitive pay, health benefits starting Day 1, and opportunities for career advancement.

Qualifications

• Must be able to lift up to 50 lbs. depending on the site.
• Desire to obtain and maintain a food handling certificate.
• Proven track record in food and beverage, warehouse, or retail.

Responsibilities

• Take ownership of assigned shifts including processes and training.
• Ensure high-quality service for customer orders.
• Guide Operations Associates to work safely and productively.

Skills

Self-motivated

Team player

Warehouse operations

Flexibility in schedule

Education

High school diploma or GED

College diploma

Tools

Google Docs

Google Sheets

Pallet jack

Hand truck

Job description

About the Team

DashMart is a local‑fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick‑and‑mortar store for Dashers to deliver. We’re open early and close late – some sites even run 24/7!

About the Role

DashMart is looking for a motivated and experienced individual who excels in fast‑paced, physical environments and is excited to roll up their sleeves and actively engage in day‑to‑day operations. In this role, you will work within a local fulfillment center supporting Site Management, running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light‑prep kitchen.

Responsibilities

• Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets.
• Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
• One Team One Fight: Support operations in both the warehouse and kitchen, assist with day‑to‑day tasks, and lead by example. Engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high‑quality experience for our customers.
• Help improve operations: Contribute ideas to improve our quality and customer experience.

Qualifications

• You’re self‑motivated, positive, and a team player. You work well with others and bring a great attitude to your work each day.
• You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
• You’re able to be on your feet and move heavy products and can lift up to 50 lbs. depending on the site. You can operate a pallet jack and hand truck.
• You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
• You have a high school diploma or GED equivalent. A college diploma is even better but not required.
• You are at least 18 years of age.
• You are organized and proficient in Google Docs and Google Sheets.
• You have flexibility in your schedule. Depending on the scheduling needs of the hiring site, you can be available for a number of different shifts a week.

Benefits

• Market Competitive pay
• Opportunity for pay increases twice a year based on performance
• Paid time off (PTO) and sick leave
• Health benefits starting Day 1 (Medical, Dental, & Vision)
• 401k match
• Gym membership reimbursement (up to $75/month)
• Monthly DashPass subscription (including access to Lyft discounts for full‑time employees)
• Employee Assistance Program
• Career advancement opportunities

Legal Statements

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/d omestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior. Whether blatant or hidden, barriers to success have no place at DoorDash.