Shift Lead - Customer Experience & Team Leader

Taco Bell; Joplin (MO); On-site; USD 16,531 - 20,664; Full time

Job summary

A leading fast-food franchise in Joplin, Missouri, is seeking a Shift Manager to support operations and ensure customer satisfaction. Responsibilities include managing shifts, training Team Members, resolving customer complaints, and ensuring health and safety standards. Candidates should be at least 18 years old, pass a background check, and have reliable transportation. This role typically averages 30+ hours a week and offers a dynamic work environment.

Qualifications

• Must be at least 18 years old.
• Strong preference for internal promote from Hourly Champion position.
• Able to oversee and manage subordinate employees.
• Must pass background check criteria and drug test.
• Must have reliable transportation.

Responsibilities

• Support the RGM by running great shifts in a self-sufficient manner.
• Execute the MIC Success Routine and ensure responsibilities are completed.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Provide regular feedback to the RGM on the performance of Team Members.
• Assist with facility maintenance and ensure health and safety standards.

Job description

A leading fast-food franchise in Joplin, Missouri, is seeking a Shift Manager to support operations and ensure customer satisfaction. Responsibilities include managing shifts, training Team Members, resolving customer complaints, and ensuring health and safety standards. Candidates should be at least 18 years old, pass a background check, and have reliable transportation. This role typically averages 30+ hours a week and offers a dynamic work environment.