Shift Lead (Quincy, IL)

Wingmen V Llc; Quincy (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Wingmen V Llc is seeking a capable individual to oversee restaurant operations and manage the team effectively. This position emphasizes customer satisfaction, leadership, and operational excellence, especially during peak periods.

The ideal candidate has experience in restaurant management, strong communication skills, and a passion for service. Responsibilities include ensuring smooth operations, managing staff, and addressing guest needs to enhance their experience.

Qualifications

• Minimum 21 years of age.
• Knowledge of proper sanitation and food safety procedures.
• Ability to resolve Guest issues.

Responsibilities

• Ensure 100% of table visits are performed and Guest issues resolved.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Superior communication skills

Customer service skills

Conflict management skills

Education

Wing Certified Trainer certification

Shift Leader certification

Job description

Purpose

The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Job Functions / Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid‑shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check‑outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Conduct Team Member pre‑shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service

Other duties as assigned by supervisor. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.

Qualifications / Knowledge & Skills

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW’s policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high degree of emotional intelligence to recognize and solve problems that arise in the position

Additional Expectations

• Ability to follow specific service time and guidelines while engaging Guests and customizing their experience
• Must be reliable, dependable, adhere to a schedule, cover shifts when necessary, and be on time for scheduled shifts
• Ability to maintain a high degree of pace and intensity for an extended period of time
• WOW our Team Members by providing respect, positive encouragement, and fair treatment within the organization
• Maintain positive work relationships with management to achieve results on a shift‑by‑shift basis
• WOW our Guests every day by achieving the highest level of satisfaction with friendly service, food, fun, and value
• Interact and communicate with Guests to monitor their needs throughout the shift

Education / Experience

Required

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification

Preferred

• Prior experience managing others or two years of Buffalo Wild Wings experience