Shift Lead - Craft Coffee & Community in Solana Beach

COMMUNAL COFFEE; Solana Beach (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sick time

Free drinks

Free meals

Health insurance

Dental

Vision

401(k)

Job summary

Communal Coffee in Solana Beach is hiring a full-time Shift Lead to join our growing cafe and shop. This role blends cashiering, barista, server and back-of-house duties in a hybrid service model, with opportunities to mentor staff and help maintain a welcoming space.

You’ll lead by example, uphold high customer service standards, and work early mornings, afternoons, and weekends to ensure excellent experience for every guest at our Solana Beach location.

Qualifications

• High school diploma or GED is required.
• At least 1 year experience in customer service or hospitality.
• 1 year lead experience in a food/beverage environment preferred.
• ABC certification through exam if applying for FOH role

Responsibilities

• Deliver the best experience to every customer, with a friendly and community-oriented attitude.
• Prepare and serve beverages and food items consistently.
• Assist with setup, cleanup, stock work, and special tasks.
• Maintain a clean and inviting environment for customers and team members.
• Be able and willing to work early morning, afternoon, and weekend shifts.
• Support your team in keeping the cafe clean and running smoothly.
• Communicate all staff difficulties, triumphs and feedback to manager / owner.
• Adhere to all company policies and protocols, and holds all employees to that standard.
• Coaches / mentors staff on ongoing basis.
• Directs floor during lead shifts. Utilizes staff in the most effective way to meet shop goals and provide excellent customer service.
• Models standards of excellence in customer service through direct interaction and handling customer complaints and issues.
• Maintains coffee and food menu knowledge. Can accurately and confidently communicate product information to staff and customers.
• Participates in training of new employees.
• Troubleshoots issues as they arise in the shops.

Skills

Customer service

Leadership

Communication

Hospitality

Education

High school diploma or GED

Job description

Communal Coffee in Solana Beach is hiring a full-time Shift Lead to join our growing cafe and shop. This role blends cashiering, barista, server and back-of-house duties in a hybrid service model, with opportunities to mentor staff and help maintain a welcoming space.

You’ll lead by example, uphold high customer service standards, and work early mornings, afternoons, and weekends to ensure excellent experience for every guest at our Solana Beach location.