Shift Lead — Craft Coffee & Community Experience

Communal; Solana Beach (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sick time

Free drinks

Free meals

Health insurance

Dental

Vision

401k

Job summary

Communal in Solana Beach is hiring a full-time Shift Lead to guide daily operations and guest experience. This role blends cashiering, barista, server and back-of-house duties in a hybrid counter/table service setup.

You will lead by example, mentor staff, and ensure our community-centric hospitality remains welcoming and consistent in a fast-paced cafe environment in San Diego County.

Qualifications

• High school diploma or GED.
• At least one year experience in customer service and/or hospitality.
• At least one year lead experience in a food/beverage environment preferred.
• A strong background and emphasis on customer service.
• ABC certification through exam if applying for FOH role

Responsibilities

• Deliver the best experience to every customer, with a friendly and community-oriented attitude.
• Prepare and serve beverages and food items consistently.
• Assist with setup, cleanup, stock work, and special tasks.
• Maintain a clean and inviting environment for customers and team members.
• Be able and willing to work early morning, afternoon, and weekend shifts.
• Support your team in keeping the cafe clean and running smoothly.
• Communicate all staff difficulties, triumphs and feedback to manager / owner.
• Adhere to all company policies and protocols, and holds all employees to that standard.
• Coaches / mentors staff on ongoing basis.
• Directs floor during lead shifts.Utilizes staff in the most effective way to meet shopgoals and provide excellent customer service.
• Models standards of excellence in customer service through direct interactionand handling customer complaints and issues.
• Maintains coffee and food menu knowledge. Can accurately and confidently communicate product information to staff and customers.
• Participates in training of new employees.
• Troubleshootsissues as they arise in the shops.

Job description

Communal in Solana Beach is hiring a full-time Shift Lead to guide daily operations and guest experience. This role blends cashiering, barista, server and back-of-house duties in a hybrid counter/table service setup.

You will lead by example, mentor staff, and ensure our community-centric hospitality remains welcoming and consistent in a fast-paced cafe environment in San Diego County.