Shift Lead — Coffeehouse Craft & Community

Starbucks Corp.; Memphis (TN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Tuition coverage via Starbucks College

401(k) retirement plan with employer-m

Stock program

Quarterly bonus

Paid parental leave

Backup care

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming community space and high-quality beverages and foods. You will guide a team, model customer service, and uphold store standards and safety.

The role requires flexible hours, prior experience with customers, and the ability to coach staff on recipes and operations. Excellent communication and teamwork are essential for success.

Qualifications

• Regular attendance and punctuality, with or without reasonable accommodation.
• Able to work flexible hours including early mornings, evenings, weekends, nights and holidays.
• Six months of experience interacting with customers and fulfilling requests.
• Prepare and coach the preparation of beverages to standard recipes or customized for customers.
• Six months of experience delegating tasks to other employees and coordinating the tasks of two or more employees.
• Ability to direct the work of others and learn quickly.
• Effective oral communication skills and strong interpersonal skills.
• Knowledge of the retail environment and teamwork.

Responsibilities

• Lead shift with craft and heart to create a welcoming space for the community.
• Coach team on beverage and food preparation to standard recipes or customer requests.
• Ensure store policies, safety and security are followed and operations run smoothly.

Skills

Punctuality

Flexible hours

Customer service

Food/beverage prep

Task delegation

Directing work

Communication

Retail knowledge

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming community space and high-quality beverages and foods. You will guide a team, model customer service, and uphold store standards and safety.

The role requires flexible hours, prior experience with customers, and the ability to coach staff on recipes and operations. Excellent communication and teamwork are essential for success.