Shift Lead - Chicago

Kaizen Lab Inc.; Chicago (IL); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Shift meal $15 value

Employee Discount

Team bonding events twice per year

Menu and product tastings

Leadership growth opportunities

Community involvement

Job summary

SunLife Organics in Chicago is seeking a dynamic SunLife Samurai to lead by example and deliver exceptional guest experiences. You will mentor associates, maintain top-tier service, and ensure smooth daily operations with a focus on safety and quality across the team.

The role emphasizes leadership, excellent communication, and a passion for SunLife's culture. Weekend, evening, and holiday availability are expected as part of a fast-paced, guest-focused environment.

Qualifications

• 6+ months of food service experience preferred.
• Passion for leadership and customer service.
• Strong communication, problem-solving, and time management.
• Energetic in fast-paced environments; maintain a positive attitude.
• Flexible for weekends, evenings, and holidays.

Responsibilities

• Lead and inspire associates; set the tone and motivate the team.
• Deliver an outstanding guest experience with expert recommendations.
• Oversee daily operations; maintain cleanliness, safety, and policies.
• Train and mentor new associates in SunLife standards, products, and systems.
• Engage with the local community to build brand loyalty.

Skills

Food service experience

Leadership

Customer service

Communication

Job description

Become a SunLife Samurai!

As a Samurai, you’ll be the heartbeat of the SunLife team! You’ll lead by example, motivate your crew, and deliver the ultimate guest experience with enthusiasm and top-notch service. Whether you're behind the counter or on the floor, you’ll set the standard for excellence in everything you do. The rate for this role is $16.80 hourly + tips with a $20.80 per hour guarantee. This guarantee includes tips but SunLife will supplement your pay to ensure you are earning this hourly rate.

What You’ll Do:

• Lead & Inspire: You’re the go-to person for setting the tone, keeping things running smoothly, and leading by example. You'll manage and mentor associates, making sure the team stays motivated, efficient, and aligned with SunLife's goals and culture.
• Create an Amazing Experience: Deliver the SunLife vibe by greeting every guest with a smile, offering expert recommendations, and ensuring products are made to perfection every time.
• Keep Things Running: Ensure everything is in tip-top shape – from cleanliness and safety to inventory control and adhering to company policies. You’ll oversee daily operations, troubleshoot issues, and step in when needed in the absence of a senior manager.
• Teamwork & Training: Foster a positive, collaborative environment by building strong relationships with your team, addressing any conflicts, and training new associates on our standards, products, and systems.
• Community Champion: Get involved with local events, connect with nearby businesses, and build brand loyalty through genuine connections in the community.

What You Bring:

• At least 6 months of food service experience (preferred).
• A passion for leadership, customer service, and all things SunLife.
• Strong communication, problem-solving, and time management skills.
• Ability to stay energized and efficient in a fast-paced environment, while keeping a positive attitude.
• Flexibility to work weekends, evenings, and holidays.

Perks of Being a Samurai:

• Shift meal worth $15 in value every time you work.
• Employee Discount
• Be part of a fun, dynamic team that feels like family.
• Team bonding events twice per year!
• Menu and New Product tasting regularly to keep your product knowledge sharp!
• Grow your leadership skills and get involved in your local community.

Enjoy a healthy, vibrant work culture with opportunities for personal and professional growth!

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. SunLife Organics is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.