Shift Lead Cashier — Guest Experience & Transactions

Pilot Company; Minooka (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring for a Guest Services position at our Minooka travel center. You will lead a small cashier team, handle all cash, credit, and debit transactions, and ensure every guest receives exceptional service.

You will manage end-of-shift reports, adhere to alcohol and tobacco sale guidelines, keep a clean work area, and support other center functions. Competitive hourly pay, benefits, and a flexible schedule are offered.

Qualifications

• Customer service orientation and strong communication skills
• Ability to lead and supervise a small shift team
• Basic money handling and point-of-sale experience

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is hiring for a Guest Services position at our Minooka travel center. You will lead a small cashier team, handle all cash, credit, and debit transactions, and ensure every guest receives exceptional service.

You will manage end-of-shift reports, adhere to alcohol and tobacco sale guidelines, keep a clean work area, and support other center functions. Competitive hourly pay, benefits, and a flexible schedule are offered.