Shift Lead Cashier: Guest Experience & Payments

Pilot Company; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

401(k)

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Birmingham, AL is seeking a Guest Services team member to process merchandise and fuel transactions and lead a shift of 1–2 cashiers, ensuring accurate end-of-shift reporting and a clean, organized workspace.

You will upsell products, provide quality guest service, handle complaints, and support deli, restrooms, stocking, and coffee. A wide benefits package and flexible schedule are offered.

Qualifications

• Experience leading small cashiers teams preferred.
• Customer-service oriented with focus on guest satisfaction.
• Familiarity with point-of-sale systems is a plus.

Responsibilities

• Lead a shift of 1–2 cashiers and process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow guidelines for sale of restricted merchandise (alcohol, tobacco).
• Maintain an organized and clean work area.
• Use upselling techniques to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints per company processes; communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with deli, showers and restrooms, stocking, coffee, etc.
• Model company values and support guests and team members at the highest level.
• Ensure activities comply with rules and policies; complete other duties as assigned.

Skills

Cashier leadership

Guest service

POS operations

Job description

Pilot Company in Birmingham, AL is seeking a Guest Services team member to process merchandise and fuel transactions and lead a shift of 1–2 cashiers, ensuring accurate end-of-shift reporting and a clean, organized workspace.

You will upsell products, provide quality guest service, handle complaints, and support deli, restrooms, stocking, and coffee. A wide benefits package and flexible schedule are offered.