Shift Lead - Bakery Ops & Guest Experience

Insomnia Cookies, LLC; Ames (IA); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job stability with a growing company

Growth/promotion opportunities

Team environment

Employee discount and FREE cookies

Job summary

Insomnia Cookies is seeking a Shift Leader at our Ames store located at 217 Welch Ave, Ames IA 50014. You are the captain of our bakery day or night!

You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes

Qualifications

• 1+ year of experience in a customer-focused role.
• Point of Sales systems experience.
• Strong communication, time management, and people skills.
• Outgoing, friendly, patient.
• Detail focused and results-oriented.
• Lead-by-example and motivate others.
• Lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication

Time management

People skills

Leadership

Physical ability

Job description

Insomnia Cookies is seeking a Shift Leader at our Ames store located at 217 Welch Ave, Ames IA 50014. You are the captain of our bakery day or night!

You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes