Shift Lead - Bakery & Guest Experience (Flexible)

Insomnia Cookies; Greeley (CO); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Pay rate $17.00/hr

Flexible part-time schedules

Paid time off & sick time

Pet insurance

Training & mentorship

Job stability

Growth opportunities

Fun team environment

Free cookies with every shift

Job summary

Insomnia Cookies in Greeley, CO is seeking a Shift Leader to captain bakery operations during day or night. You will lead the Cookie Crew, manage orders, bake, upsell, and deliver warm cookies while ensuring guest satisfaction.

This role requires 1+ year in retail or hospitality, strong communication and teamwork, and the ability to thrive in a fast-paced environment. 18+ and food-safety certs as required. Flexible, part-time schedules offered, with paid time off and opportunities for growth.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Insomnia Cookies in Greeley, CO is seeking a Shift Leader to captain bakery operations during day or night. You will lead the Cookie Crew, manage orders, bake, upsell, and deliver warm cookies while ensuring guest satisfaction.

This role requires 1+ year in retail or hospitality, strong communication and teamwork, and the ability to thrive in a fast-paced environment. 18+ and food-safety certs as required. Flexible, part-time schedules offered, with paid time off and opportunities for growth.