Shift Lead 1

Leslie's; Wilmington (NC); On-site; USD 20,664 - 23,419; Full time

Job summary

Leslie's in Wilmington, NC, is seeking a Shift Lead 1 to enhance customer service and oversee store operations. This role involves training team members, ensuring operational efficiency, and driving sales growth while maintaining a positive work environment.

The ideal candidate is at least 18 years old, has a high school diploma, and some retail leadership experience. Pay ranges from $15.00 to $17.00 per hour, with opportunities for growth and team development.

Qualifications

• Must be 18 years of age.
• Experience leading a team preferred.
• Valid driver's license with reliable transportation.
• Minimum of one year of retail experience required.

Responsibilities

• Support the performance of the store to meet customer service standards.
• Conduct water analysis and mechanical repairs.
• Ensure team follows all safety protocols.
• Perform opening and closing store responsibilities.

Skills

Team leadership

Customer service

Communication skills

Proficiency with computers

Education

High School Diploma or equivalent

Job description

Founded in 1963, Leslie’s is the largest and most trusted direct‑to‑consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. Our integrated ecosystem includes more than 900 retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states, enabling consumers to engage with Leslie’s whenever, wherever, or however they prefer to shop. With over 60 years of providing best‑in‑class products and solutions to our customers, we value the development and growth of our team, striving to create a positive and fun atmosphere where Team Members feel valued and enthusiastic about their contributions to the success of Leslie’s.

Overview

As a Shift Lead 1 you will support the performance of a Leslie’s store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. You will also learn best practices to train and develop a team and set the expectation of providing excellent customer service as you lead by example.

Pay

$15.00 - $17.00 /hourly

Responsibilities

• Collaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses (P&L).
• Conduct water analysis and mechanical repairs.
• Increase commercial and residential sales and customer counts.
• Ensure that the team follows all safety protocols.
• Identify new talent to join the team.
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control.
• Perform opening and closing store responsibilities, including the delivery of daily bank deposit.

Qualifications

• Must be 18 years of age.
• High School Diploma or equivalent.
• Experience leading a team (preferred).
• A valid driver’s license with reliable transportation.
• Ability to achieve placement in the succession program.
• Excellent communication skills and proficiency with computers.
• Ability to complete required training within two months of hire.
• Minimum of one year of retail experience (external) or proven track record in the capacity of a Lead for at least six months with successful completed testing on Basic, Intermediate and Advanced training modules (internal).
• To qualify for this position, and prior to becoming a key holder, candidates must have successfully completed testing on all required Intermediate training. New hires with managerial experiences of a minimum of six months may be considered for this position.
• The ability to lift 50 lbs.

Leslie’s recognizes that a critical component to our continued success is our people. We are proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.